Account Manager – Global Forwarding

C.H. Robinson

. Retain, grow, and strategically manage a portfolio of customer accounts .

Posted 10/2/2026full-timeUnited StatesJuniorMid-Level💰 $59,600 - $124,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management, customer relationship building, and strategic solution presentation, with a strong focus on data-driven decision-making and cross-functional collaboration. Proficient in managing customer expectations and contributing to account planning and growth strategies.

Highest-signal resume keywords

Global Forwarding ExperienceAnalytical SkillsCustomer Relationship ManagementMicrosoft Office Suite ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Driven Decision MakingAccount ManagementBusiness Review LeadershipSOP ManagementKPI DevelopmentMarket Insights AnalysisAccount SetupCompliance RequirementsPricing StrategiesMultitasking

Soft Skills

Problem-SolvingTeam CollaborationPrioritizationAdaptabilityPresentation Skills

Industry Keywords

Customer AccountsC.H. Robinson ServicesBusiness ProcessesStakeholder CollaborationDiversity and Inclusion

About the role

Key responsibilities & impact

Retain, grow, and strategically manage a portfolio of customer accounts
Build relationships with customer contacts at multiple levels
Lead regular business reviews using analytics, market insights, and performance trends
Present strategic solutions that increase customer value and expand services
Identify opportunities to penetrate accounts using C.H. Robinson’s full range of services
Partner with pricing, service line, operations, and product teams on pricing strategies and customer recommendations
Support new business implementation, including account setup, documentation, compliance requirements, and c-codes
Manage customer expectations through SOPs, KPIs, business processes, and account-specific metrics
Collaborate cross-functionally to ensure execution, service consistency, and alignment with customer goals
Contribute to annual account planning, budgeting, and growth strategies

Requirements

What you’ll need

High school diploma or GED
Minimum 2 years of Global Forwarding experience
Ability to travel up to 25% domestically/internationally
Strong analytical and problem-solving skills
Ability to make data-driven decisions
Ability to thrive under deadlines and work in a team environment while delivering independent results
Strong prioritization and multitasking skills
Strong written and verbal communication skills
Proficiency presenting to internal and external audiences
Experience collaborating with multiple stakeholders across organizational levels
Ability to develop a thorough understanding of C.H. Robinson’s service portfolio, business strategies, and technology systems
Proficient in Microsoft Office Suite
Bachelor’s degree from an accredited college or university preferred
Values a diverse and inclusive work environment

Benefits

Comp & perks

Three medical plans including prescription drug coverage
Enhanced fertility benefits
Flexible Spending Accounts
Health Savings Account, including employer contribution
Dental and vision insurance
Basic and supplemental life insurance
Short-term and long-term disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) for U.S. salaried employees, with no accruals and no caps
Paid Time Off (PTO) for other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in the community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Career development, networking, and team-building opportunities