Customs Specialist

C.H. Robinson

. Review and validate customs entry data for accuracy, compliance, and timely cargo clearance .

Posted 10/7/2026full-timeUnited StatesJuniorMid-Level💰 $22 - $46 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customs entry data validation, compliance with customs regulations, and effective management of government agency interactions. Proficient in optimizing customs operations and enhancing workflow through automation initiatives while maintaining high standards of customer service.

Highest-signal resume keywords

Customs Entry Data ValidationHarmonized Tariff Schedule (HTS)ABI and AMS QueriesCustomer-Facing Operational SupportAutomation-Enabled Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Entry-Writing ExperienceCustoms Regulations InterpretationDocumentation Gap ResolutionCargo Clearance ManagementQuality Reviews of Customs EntriesProblem-SolvingAttention to DetailRegulatory ComplianceValuation and ClassificationSupply Chain Knowledge

Soft Skills

Excellent CommunicationPrioritization SkillsMultitasking SkillsCustomer Service SkillsCritical Thinking

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

High School Diploma or GEDEligibility to Work in Customs Brokerage

Industry Keywords

Customs ExamsGovernment Agency HoldsDangerous Goods ProcessesCargo Damage ClaimsDemurrage and Detention DisputesBPO-Integrated OperationsAutomated ProcessesFast-Paced Office EnvironmentDiversity and Inclusion19 CFR 111.53(e)

About the role

Key responsibilities & impact

Review and validate customs entry data for accuracy, compliance, and timely cargo clearance
Resolve complex customs exceptions involving documentation gaps, classification, valuation, and regulatory concerns
Manage government agency holds and customs examinations, including CBP, FDA, CPSC, VACIS, CET, and Tailgate inspections
Interpret customs regulations and apply them across daily operations and automated processes
Prioritize critical shipment issues to prevent delays and maintain customer service
Coordinate with customs brokers, transportation providers, and internal teams on import clearance and delivery
Maintain customer-specific SOPs, HTS databases, and compliance requirements
Investigate and resolve cargo damage claims, insurance matters, demurrage, detention disputes, and other shipment issues
Conduct quality reviews of customs entries and automated decisions
Identify workflow enhancements, support automation initiatives, and optimize customs operations and exception management
Engage with peers on-site three days per week and work remotely two days per week

Requirements

What you’ll need

High School Diploma or GED
Minimum 2-3 years of entry-writing experience, international transportation, or experience with AI Agents
Associate or bachelor's degree from an accredited college or university in a related field preferred
Experience supporting automation-enabled workflows or BPO-integrated operations
Familiarity with customs exams, government agency holds, or dangerous goods processes
Knowledge of ABI, AMS queries, or entry summary components
Proficient in Microsoft Office Suite
Prior experience in customer-facing operational support or escalation management
Knowledge of Harmonized Tariff Schedule (HTS) and the supply chain
Excellent communication, prioritization, and multitasking skills
Excellent customer service and follow-up skills
Proven customer-facing and client-focused experience
Critical-thinking, flexibility, and problem-solving skills
Logical, methodical, and expedient approach to problem resolution
High level of attention to detail
Ability to work in a fast-paced and deadline-driven office environment
Values a diverse and inclusive work environment
Must comply with 19 CFR 111.53(e) requirements, including eligibility to work in a Customs Brokerage role
Must be able to pass an initial and annual background check

Benefits

Comp & perks

Three medical plans
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account, including employer contribution
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) for U.S. salaried employees
Paid Time Off (PTO) for all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Career development, networking, and team-building opportunities
Hybrid work arrangement: on-site three days a week and remote two days a week