Disputes Representative

C.H. Robinson

. Investigate and resolve billing and freight invoice disputes between customers and carriers .

Posted 10/23/2026full-timeUnited StatesJuniorMid-Level💰 $15 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing dispute resolution and customer service, with strong analytical skills and proficiency in Microsoft Office. Capable of managing multiple priorities while ensuring accurate communication and fostering positive relationships with stakeholders.

Highest-signal resume keywords

Billing Dispute ResolutionCustomer Service ExperienceMicrosoft Office ProficiencyAnalytical SkillsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing ResolutionInvoice AdjustmentsDocumentation ReviewProcess ImprovementData Analysis

Soft Skills

Attention to DetailTime ManagementProblem-SolvingTeamworkCollaboration

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ExperienceFreight InvoiceStakeholder CommunicationTransportation Best PracticesFast-Paced Environment

About the role

Key responsibilities & impact

Investigate and resolve billing and freight invoice disputes between customers and carriers
Serve as the primary point of contact for all parties involved
Collect and review supporting documentation to determine appropriate resolutions
Communicate outcomes, invoice adjustments, and payment requirements to stakeholders
Educate customers and carriers on transportation and billing best practices
Partner with internal teams to identify process improvements and escalate system-related concerns
Ensure accurate billing and carrier payments through updates and reviews within internal systems
Contribute to a positive customer experience that supports retention and ongoing business relationships
Perform additional duties or responsibilities as needed to support the team, department, or business requirements

Requirements

What you’ll need

High school diploma or GED
2+ years of customer service, account support, or dispute resolution experience
Proficiency with Microsoft Office, including Excel
Strong attention to detail and analytical skills
Ability to manage multiple priorities and work independently
Excellent organization, time management, and follow-up skills
Experience working in a fast-paced, deadline-driven environment
Strong written and verbal communication skills
Proven problem-solving and investigative abilities
Commitment to teamwork, collaboration, and an inclusive workplace culture

Benefits

Comp & perks

Three medical plans
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account, including employer contribution
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Career development, networking, and team-building opportunities