Global Forwarding Agent – Ocean Export

C.H. Robinson

. Understand processes, documentation, and terminology involved in international shipping from purchase order issuance through cargo delivery .

Posted 9/17/2026full-timeAtlanta • Florida • United StatesJunior💰 $20 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Global Forwarding processes and international shipping documentation, with a strong focus on customer service and relationship management. Proficient in problem-solving and critical thinking to adapt to dynamic shipping environments and meet customer needs.

Highest-signal resume keywords

Global Forwarding ExperienceCustomer Service SkillsMicrosoft Office Suite ProficiencyCritical ThinkingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent CommunicationPrioritization SkillsMulti-tasking SkillsFlexibilityProblem-solving Skills

Industry Keywords

International ShippingCargo DeliverySOP RequirementsBooking ApprovalsGovernmental FilingsDelivery ExecutionInvoicingCustomer Business Reviews

About the role

Key responsibilities & impact

Understand processes, documentation, and terminology involved in international shipping from purchase order issuance through cargo delivery
Apply industry knowledge and critical thinking to adapt processes and create solutions for internal and external challenges
Coordinate shipment tasks to meet customer SOP requirements, including booking approvals, pre-alerts, governmental filings, delivery execution, and invoicing
Collaborate with international team members and third-party agents
Build customer relationships, respond timely, and follow up on issue resolution
Provide reporting and documentation support to internal and external customers
Participate in customer business reviews

Requirements

What you’ll need

High school degree or GED equivalent
Minimum of 1 year of Global Forwarding experience
Values a diverse and inclusive work environment
Proficient in Microsoft Office Suite of programs
Excellent communication, prioritization, and multi-tasking skills
Proven track record of strong customer service skills, interacting with customers and being client focused
Excellent follow up with customers and the network
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
High level of attention to detail
Ability to work in a fast-paced and deadline-driven environment
Bachelor’s degree is preferred

Benefits

Comp & perks

Three medical plans
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Broad range of career development, networking, and team-building opportunities