Senior Collections Representative

C.H. Robinson

. Arrange and oversee completion of all accounts and assigned responsibilities .

Posted 10/9/2026full-timeRemote • Minnesota • United StatesSenior💰 $16 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in collections processes and customer service, with a strong ability to analyze data for problem-solving and process improvement. Proven track record in developing professional relationships and providing coaching to team members in a fast-paced environment.

Highest-signal resume keywords

Collections ExperienceCustomer Service SkillsData AnalysisMicrosoft Office Suite ProficiencyCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CollectionsCash ApplicationsAccounts PayableCredit ManagementData Analysis

Soft Skills

Effective CommunicationInterpersonal SkillsProblem-SolvingInitiativeFlexibility

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

FinanceProcess ImprovementStakeholder EngagementDiversity and Inclusion

About the role

Key responsibilities & impact

Arrange and oversee completion of all accounts and assigned responsibilities
Utilize advanced skills and expertise in processes, procedures, and systems to recover aging invoices
Analyze data to identify and solve complex problems
Escalate complex issues to senior-level team members and/or leadership
Work with stakeholders to improve efficiencies and achieve targeted results
Contribute process improvement ideas based on identified themes and broader business understanding
Develop professional relationships with internal and external customers and provide timely, professional service
Continuously develop collections knowledge, skills, and business acumen
Provide coaching and support to less experienced team members
Perform other duties as assigned according to team and/or country-specific requirements

Requirements

What you’ll need

High School Diploma or GED
4+ years of customer service, collections, cash applications, credit, accounts payable or related finance experience
Proficient in Microsoft Office Suite
Effective and flexible communication skills
Strong customer service and interpersonal skills
Critical thinking skills and demonstrated ability to use own judgement and make sound decisions
Ability to work in fast-paced, professional environment
Takes initiative and approaches work with persistence
Values a diverse and inclusive work environment

Benefits

Comp & perks

Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account, including employer contribution
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Career development, networking, and team-building opportunities