Senior Enterprise Product Manager

C.H. Robinson

. Define and evolve product strategy and roadmaps supporting Global Forwarding growth, automation, operational scalability, and customer experience .

Posted 9/24/2026full-timeRemote • United StatesSenior💰 $113,000 - $254,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product strategy development, stakeholder management, and translating complex business problems into actionable technology solutions. Proficient in leveraging quantitative and qualitative analysis to drive product outcomes and enhance customer experience.

Highest-signal resume keywords

Product Strategy DevelopmentStakeholder ManagementQuantitative And Qualitative AnalysisExperience With Generative AIAutomation Product Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementTechnology Business AnalysisComplex Portfolio PrioritizationRequirements DefinitionOperational Efficiency AnalysisLean Product DevelopmentHypothesis-Driven DevelopmentAI-Powered Capabilities EvaluationBusiness Case DevelopmentData-Driven Decision Making

Soft Skills

Critical ThinkingNegotiationFacilitationProblem-SolvingExcellent Communication

Tools & Technologies

Transportation Management SystemsDigital MarketplacesDecision EnginesAI-Enabled Decision-Support ProductsIntelligent Automation

Industry Keywords

Global ForwardingLogisticsFreight ForwardingSupply ChainOperational Scalability

About the role

Key responsibilities & impact

Define and evolve product strategy and roadmaps supporting Global Forwarding growth, automation, operational scalability, and customer experience
Modernize complex forwarding workflows including pricing, carrier contracts, shipment planning, booking, visibility, documents, and operational execution
Partner with engineering, architecture, data science, operations, business, and enterprise stakeholders to deliver solutions
Identify and define safe applications of AI, generative AI, agentic workflows, intelligent automation, and decision-support capabilities
Conduct quantitative and qualitative research, operational observation, experimentation, and customer discovery
Translate customer, business, and operational problems into product outcomes, requirements, hypotheses, and measurable success criteria
Manage initiatives from discovery through launch and adoption, including alignment, prioritization, communication, change management, and measurement
Define product requirements and partner with engineering through design, development, testing, launch, and iteration
Establish and monitor metrics for adoption, automation, efficiency, customer experience, quality, financial impact, and business outcomes
Validate assumptions and evaluate existing capabilities to minimize wasted technology investment
Manage tradeoffs across customer value, business value, complexity, operational impact, risk, and speed to market
Evaluate emerging opportunities and technologies aligned with Global Forwarding and enterprise priorities
Navigate dependencies across products, teams, systems, and business functions
Develop understanding of Global Forwarding operations and connect technology investments to measurable outcomes
Build business cases for strategic investments and communicate value, tradeoffs, and risks
Present strategy, progress, recommendations, risks, and outcomes to senior and executive leadership
Mentor Product Managers and strengthen product management practices
Encourage experimentation, learning, evidence-based decision-making, delivery, and business results
Perform other duties as assigned according to team and/or country-specific requirements

Requirements

What you’ll need

6 years or more of product management, technology business analysis, or relevant industry/domain experience
Bachelor’s degree or equivalent work experience and high school diploma/GED
Demonstrated experience defining product strategy, prioritizing complex portfolios, and translating business problems into technology solutions
Experience leading products or initiatives spanning multiple teams, systems, or business functions
Experience partnering closely with software engineering teams throughout discovery, design, development, testing, launch, and optimization
Ability to use qualitative and quantitative information to make product decisions and measure outcomes
Strong stakeholder management skills across business, technology, operations, and leadership teams
Ability to communicate product strategy, tradeoffs, business value, and complex concepts to technical and non-technical audiences
Ability to operate effectively in ambiguous environments and move from loosely defined problems to actionable product direction
Preferred: experience with transportation, logistics, freight forwarding, supply chain, transportation management systems, or complex operational environments
Preferred: experience with pricing, rating, carrier contracts, shipment planning, booking, tracking, visibility, or related supply chain capabilities
Preferred: experience delivering automation products
Preferred: experience with generative AI, large language models, intelligent automation, agentic workflows, or AI-enabled decision-support products
Preferred: experience defining requirements for AI-powered capabilities, including evaluation criteria, quality measurement, human-in-the-loop workflows, and operational guardrails
Preferred: familiarity with retrieval-augmented generation, tool/function calling, autonomous or semi-autonomous agents, and AI-assisted workflow orchestration
Preferred: experience with digital marketplaces, optimization, decision engines, or data-driven products
Preferred: Master’s degree in a listed business, finance, economics, marketing, MIS, mathematics, engineering, analytics/data science, or related field
Ability to conduct strategic quantitative and/or qualitative analysis
Ability and willingness to quickly learn complex custom applications and business domains
Critical thinking, negotiation, facilitation, consulting, problem-solving, decision-making, strategic, and analytical skills
Expert facilitation skills
Experience developing business cases, ROI models, or operational efficiency analyses
Experience in a product-led organization and applying lean product development, experimentation, or hypothesis-driven development
Excellent written and verbal communication skills
Ability to influence without authority across a large, decentralized, matrixed organization
Learning and growth mindset
Values a diverse and inclusive work environment

Benefits

Comp & perks

Three medical plans
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Career development, networking, and team-building opportunities