Loyalty Specialist

C3 Industries

. Manage and optimize the loyalty program, including promotional strategies, rewards, member engagement initiatives, program enhancements, and performance monitoring .

Posted 10/24/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and optimizing loyalty programs, including promotional strategies, member engagement, and performance analysis. Proficient in utilizing loyalty platforms like Alpine IQ and performance reporting tools to enhance customer retention and sales.

Highest-signal resume keywords

Loyalty Program ManagementAlpine IQ ExperiencePerformance Reporting ToolsProject Management SkillsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loyalty Program OptimizationPromotional Strategy DevelopmentCustomer SegmentationLoyalty AnalyticsPerformance Monitoring

Soft Skills

Organizational SkillsAttention to DetailCollaboration SkillsProblem-Solving Skills

Tools & Technologies

Alpine IQExcelGoogle SheetsPower BIAsana

Industry Keywords

RetailCPGCustomer EngagementIncentive ProgramsDigital Coupons

About the role

Key responsibilities & impact

Manage and optimize the loyalty program, including promotional strategies, rewards, member engagement initiatives, program enhancements, and performance monitoring
Develop, execute, and maintain loyalty promotions, digital coupons, targeted offers, and incentive programs
Build, test, and deploy loyalty initiatives within Alpine IQ
Verify discounts, rewards, and customer segmentation before launch
Troubleshoot customer account, loyalty, and technical issues with customer service and/or the loyalty vendor
Maintain documentation, training support, and execution guidelines for internal teams and store management
Ensure integration across web, app, POS, and in-store systems
Manage the loyalty activation calendar and coordinate timelines and dependencies in Asana
Track and analyze loyalty performance and provide recommendations to improve effectiveness, retention, and sales
Support store leadership with promotional initiatives, training, guidance, issue resolution, and location-specific performance insights
Collaborate with the Senior Manager and Director to align execution priorities with department strategy and the promotional calendar
Monitor industry trends and recommend programs, technologies, and best practices
Deploy discounts, rewards, and incentives accurately and on time
Report performance insights and optimize engagement and conversion metrics

Requirements

What you’ll need

Bachelor’s degree in Marketing, Communications, Business, or a related field required
2–4 years of experience supporting loyalty programs, preferably in retail, CPG, or a regulated industry
Hands-on experience with loyalty programs; Alpine IQ preferred, similar platforms acceptable
Familiarity with performance reporting tools such as Excel and Google Sheets; Power BI preferred
Working knowledge of loyalty analytics and reporting
Excellent organizational and project management skills with high attention to detail
Strong written and verbal communication skills and ability to collaborate effectively across teams
Ability to manage multiple priorities simultaneously and meet tight deadlines

Benefits

Comp & perks

Full-time position
Remote work within the listed locations (Ann Arbor, MI; St. Louis, MO; or Chicago, IL)