Customer Care Representative

Cabinetworks Group

. Provide customers and consumers with service for order inquiries, product/technical support, promotional information, and issue resolution .

Posted 10/5/2026full-timeUnited StatesJunior💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on issue resolution, effective communication, and data entry accuracy. Capable of managing multiple tasks while maintaining high standards in a dynamic environment.

Highest-signal resume keywords

Customer Service ExperienceData Entry AccuracyMicrosoft Office Suite ProficiencyConflict Resolution SkillsVerbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryTyping 45-50 WPMOrder ProcessingTechnical SupportIssue Resolution

Soft Skills

Organizational SkillsMulti-taskingAttention To DetailFlexibilityIndependence

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ExperienceOrder InquiriesProduct SpecificationsVendor AgreementsPromotional Information

About the role

Key responsibilities & impact

Provide customers and consumers with service for order inquiries, product/technical support, promotional information, and issue resolution
Determine root causes to issues and develop resolution action plans
Work with field sales and service to drive positive customer experiences
Provide information on lead times, estimated arrivals, product/technical specifications, policies, vendor buying agreements, order cancellations, customer first order programs, and replacements
Resolve product and service issues and relay information to the appropriate department
Place outbound follow-up calls to consumers regarding product delivery and customer satisfaction
Answer inbound calls from external and internal customers and consumers to take initial orders and resolve issues
Enter orders into the system accurately and at high volume
Maintain department standards and adapt to an ever-changing environment
Participate in continuous training on policy, product, and processes

Requirements

What you’ll need

High School diploma or GED
1-3 years customer service experience
Proficient computer skills required including Microsoft Office Suite
Demonstrated ability to type 45-50 WPM
Excellent organizational skills, including ability to multi-task and prioritize workload
Demonstrated successful ability to input data with a high accuracy rating and strong attention to detail
Excellent verbal and written communication skills with the ability to interact with external customers
Demonstrated successful capability to resolve conflict over sensitive or complex issues
Ability to function at a high level of effectiveness, flexibility, independence and initiative without daily interaction with management

Benefits

Comp & perks

Annual bonus
Equal opportunity employment
E-Verify employment eligibility verification