Cabinetworks Group

Customer Support

• Serve as a point of customer service contact for B2B clients via phone, email, and chat
• Handle inquiries related to orders, issue resolution, and product/service inquiries
• Troubleshoot and resolve client concerns in a timely and professional manner
• Collaborate with sales, operations, and technical support teams
• Maintain detailed records of client interactions in the CRM system
• Identify opportunities to enhance client experience and improve service processes
• Provide product and service education to clients
• Assist in onboarding new business clients
• Monitor key account activity and proactively address potential issues
• Adhere to company policies, procedures, and quality standards
• Lead virtual meetings cross functionally with customers
• Develop strong understanding of Dealer Channel products, services, and processes

Customer Care Representative, Dealer Premier Services