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Customer Care Representative, Dealer Premier Services
Cabinetworks Group. Serve as a point of customer service contact for B2B clients via phone, email, and chat .
About the role
Key responsibilities & impact- Serve as a point of customer service contact for B2B clients via phone, email, and chat
- Handle inquiries related to orders, issue resolution, and product/service inquiries
- Troubleshoot and resolve client concerns in a timely and professional manner
- Collaborate with sales, operations, and technical support teams
- Maintain detailed records of client interactions in the CRM system
- Identify opportunities to enhance client experience and improve service processes
- Provide product and service education to clients
- Assist in onboarding new business clients
- Monitor key account activity and proactively address potential issues
- Adhere to company policies, procedures, and quality standards
- Lead virtual meetings cross functionally with customers
- Develop strong understanding of Dealer Channel products, services, and processes
Requirements
What you’ll need- Proven experience in B2B customer service environment within the cabinet industry
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and prioritize effectively
- Ability to manage and de-escalate customer concerns
- Proficiency in CRM software and Microsoft Office Suite
- Problem-solving mindset with a customer-first approach
- Ability to work independently and in a team-oriented environment
- Familiarity with the industry and products/services offerings
- Ability to lead meetings cross functionally and with external stakeholders