FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong problem-solving abilities and effective communication skills to retain and support business customers in the telecommunications sector. Proficient in contract management and upselling services to meet customer needs while maintaining a calm and professional demeanor.
Highest-signal resume keywords
Contract ManagementCustomer RetentionTelecommunications ExperienceSales ExperienceProblem-Solving Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Detail OrientedSelf-StarterCalm Under PressurePersistent SellingTeam Collaboration
Industry Keywords
Voice ServicesBroadband ServicesCustomer SatisfactionUpsellingBusiness Customers
About the role
Key responsibilities & impact- Develop, renew, and maintain contracts and an existing base of business customers subscribing to voice and broadband services
- Speak with small and medium-sized companies calling to disconnect services
- Demonstrate the value of Cable One services and recommend services that better fit customer needs
- Troubleshoot and resolve customer concerns to retain accounts
- Use problem-solving techniques to retain customers reducing or cancelling services
- Connect with current customers and help them renew contracts
- Follow up with subscribers to answer questions or confirm assistance
- Identify reasons for customer dissatisfaction and provide prompt resolution
- Up-sell Sparklight digital, HSD, and phone products to existing business customers
- Collaborate with other departments to answer customer questions and resolve concerns
- Take on other duties needed to support the company’s purpose, brand principles, and organizational values
Requirements
What you’ll need- High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience
- Associate’s degree (A.A.) preferred
- Experience in telecommunications preferred; training provided
- Prior sales experience preferred
- Ability to work independently and in a team environment
- Detailed oriented and self-starter
- Ability to remain calm and patient with frustrated customers
- Confidence to persistently and professionally sell services after a customer declines an offer
- Problem-solving ability
- Successful background, drug screening, and reference check required before hire
Benefits
Comp & perks- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Up to seventy-five dollars a month towards cable and internet services
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment