Cable ONE

Sales

• Engage enterprise clients to understand business needs and present customized B2B telecom solutions that drive ROI
• Build and manage a robust sales funnel through targeted outreach, referrals, and strategic networking
• Maintain and grow existing accounts by delivering exceptional service and identifying upsell opportunities
• Meet or exceed monthly and quarterly sales targets through disciplined execution and strategic account planning
• Stay informed on industry trends, competitive landscape, and emerging technologies
• Partner with engineering, product, and support teams to ensure seamless delivery and client satisfaction
• Build long-term relationships with key decision-makers and deliver measurable business outcomes

Enterprise Sales Representative

Customer Support

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
• Perform entry-level sales and support tasks within a designated region or business area
• Respond to inbound customer inquiries via phone or ticketing systems
• Address disconnect or service-removal requests
• Provide billing and pricing information
• Resolve standard issues remotely or educate customers on resolution steps
• Schedule service appointments when remote resolution is not possible
• Arrange product returns or exchanges
• Manage add/change/delete requests in hosted platforms
• Build rapport and identify customer issues through telephone-based selling
• Offer solutions and explain product/service benefits
• Negotiate household spend and upsell additional services
• Accurately input orders
• Meet or exceed weekly and monthly sales activity goals
• Follow company-approved scripts
• Assist with special projects as assigned

Customer Care and Sales Advisor

Supervisor

• Oversee daily operations for Technical Care Center associates to help ensure customer inquiries are resolved accurately, efficiently, and professionally
• Monitor individual, team, and call center performance trends to support achievement of service levels, quality expectations, and operational goals
• Review call quality, customer feedback, and performance metrics to identify coaching opportunities and drive consistent service delivery
• Manage customer escalations in a professional manner while working toward timely, complete, and customer-focused resolution
• Track key performance indicators, queue activity, staffing coverage, and workload trends to help balance resources and maintain service expectations
• Use call center reports and operational data to assess performance trends, identify root causes, and recommend process improvements
• Prepare and present updates on team performance, queue management, service quality, and operational metrics to leadership
• Conduct regular one-on-one discussions, performance evaluations, and development conversations to support associate growth and accountability
• Coach, motivate, and develop associates by providing timely feedback, training support, and clear performance expectations
• Collaborate with internal teams and leadership to streamline processes, share service trends, and improve the customer and associate experience
• Stay current on industry best practices, emerging technologies, and internal tools to support continuous improvement
• Perform other duties and responsibilities as assigned

Technical Care Supervisor

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
• Perform entry-level sales and support tasks within a designated region or business area
• Respond to inbound customer inquiries via phone or ticketing systems
• Listen actively and ask questions to understand customer needs
• Address requests to disconnect or remove services
• Provide billing and pricing information
• Resolve standard issues remotely or educate customers on resolution steps
• Schedule service appointments when remote resolution is not possible
• Arrange product returns or exchanges
• Manage add/change/delete requests in hosted platforms
• Build rapport and identify customer issues
• Offer solutions and explain product/service benefits
• Negotiate household spend and upsell additional services
• Input orders accurately and efficiently
• Meet or exceed weekly and monthly sales activity goals
• Follow company-approved scripts
• Assist with special projects as assigned

Customer Care & Sales Advisor I

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
• Perform entry-level sales and support tasks within a designated region or business area
• Respond to inbound customer inquiries via phone or ticketing systems
• Listen empathetically and ask questions to understand customer needs
• Address requests to disconnect or remove services
• Provide billing and pricing information
• Resolve standard issues remotely or educate customers on resolution steps
• Schedule service appointments when remote resolution is not possible
• Arrange product returns or exchanges
• Manage add/change/delete requests in hosted platforms
• Build rapport, identify customer issues, offer solutions, and explain product/service benefits
• Negotiate household spend and upsell additional services
• Accurately and efficiently input orders
• Meet or exceed weekly and monthly sales activity goals
• Follow company-approved scripts
• Assist with special projects as assigned

Customer Care and Sales Advisor – I

Recruitment

• Lead the day-to-day operations of the Talent Acquisition function
• Deliver effective recruiting strategies and exceptional hiring manager support across the organization
• Lead, coach, and develop a team of Talent Acquisition Specialists responsible for full-cycle recruiting
• Provide day-to-day guidance, prioritization, and support to meet hiring goals and service expectations
• Establish performance expectations and provide coaching, development, and feedback
• Foster a collaborative, customer-focused culture centered on accountability and continuous improvement
• Lead Talent Acquisition workflows, policies, and recruiting processes
• Partner with HR Operations, HRIS, Compensation, and other teams to support business needs
• Improve efficiency, streamline workflows, reduce cycle times, and enhance candidate and hiring manager experiences
• Ensure recruiting practices comply with legal, regulatory, and organizational requirements
• Drive adoption and utilization of recruiting technologies and process enhancements
• Liaise with HRIS regarding recruiting technology, system enhancements, integrations, process improvements, and reporting
• Develop, maintain, and interpret recruiting dashboards and performance metrics
• Monitor and analyze time-to-fill, source effectiveness, pipeline conversion, experience, recruiter productivity, and quality-of-hire indicators
• Use labor market data, compensation benchmarks, and industry trends to provide insights and recommendations
• Translate recruiting metrics and market intelligence into business insights
• Support workforce planning and talent discussions through data-informed recommendations
• Manage relationships with Talent Acquisition vendors, agency partners, staffing firms, and recruiting technology providers
• Manage vendor performance, service delivery, contract renewals, compliance, spend effectiveness, and partnerships
• Act as business owner for HireVue, HiredScore, Appcast, and other talent acquisition solutions
• Build partnerships with leaders, hiring managers, and executive stakeholders
• Consult on talent market conditions, recruiting strategies, workforce needs, and hiring approaches
• Facilitate intake meetings, hiring discussions, talent reviews, and recruiting strategy sessions
• Guide leaders on legally compliant interviewing, selection, and candidate assessment practices
• Lead or support recruiting for executive, confidential, specialized, or business-critical positions
• Step into full-cycle recruiting and independently manage requisitions during elevated demand or other business needs
• Support sourcing strategies, candidate engagement plans, enterprise talent initiatives, succession planning, and special projects
• Reports to the Senior Director, HR / Talent Management

Talent Acquisition Manager

• Create, analyze, and maintain digital mapping data using GIS
• Support planning, design, and construction of Fiber and HFC networks
• Support map requests for BSL State Challenges and FCC map updates
• Provide technical assistance for GIS data maintenance and development
• Create, compile, and maintain data for internal business requests
• Support fiber optic and HFC network mapping using ArcGIS and ArcFM
• Contribute to the development, design, and maintenance of GIS datasets, geodatabases, and ArcGIS applications
• Collect, attribute, edit, clean, organize, and map spatial data using ESRI ArcGIS
• Update parcel data using ArcMap/ArcGIS Pro and REGRID data entry
• Provide advanced technical support for GIS-related projects
• Research County, State, and Federal records and interpret maps, aerial photographs, and construction as-builts
• Assist with GIS software specifications and standards for engineering, construction, maintenance, and network operations
• Manage and maintain geospatial data for fiber and HFC route assets and schematics
• Inventory capacities and status of existing fiber infrastructure
• Perform calculations and apply coordinate systems and geodetic projections
• Support GIS map requests for Legal, Market Expansion, and design teams
• Ensure fiber infrastructure geospatial inventories follow GIS best practices
• Perform other assigned duties as needed

Senior GIS Data Analyst

Technician

• Complete new customer installations, repair equipment, and troubleshoot service issues
• Troubleshoot and diagnose malfunctions in Headend, HFC, fiber optic networks, and Home Terminal Units
• Repair local plant performance issues and customer-owned equipment using electronic test equipment
• Read and interpret system/network design maps
• Verify as-built documentation, compare field findings with documentation, and report findings according to company process
• Splice and/or terminate coaxial and fiber optic cables
• Mount aerial and underground active and passive devices in cabinets and vaults
• Activate active devices and test HFC/fiber optic plant equipment for optimal performance
• Survey customer-requested locations for serviceability and create maps/drawings for plant/drop extension cost estimates
• Perform underground facility locates using plant maps and electronic locating equipment
• Perform construction maintenance, including cable splicing, plant activation, damaged plant repair/replacement, and power supply inspection/repair/replacement
• Monitor plant for ingress/egress and perform signal leakage ride-out activities
• Track and repair signal leakage as necessary
• Train system technical personnel as directed by local system management

Advanced Technician

Manager

• Manage and oversee a consolidated Business Service Delivery team
• Oversee end-to-end order management, customer communications and engagement, order entry, project management when construction is required, installation scheduling, quality assurance, and pre-installation customer care for Business customers
• Establish policies, procedures, and practices for Business Service Delivery teams
• Provide direction to project management and order fulfillment teams
• Ensure team members adhere to established practices and policies
• Conduct periodic reviews to ensure orders are on track and committed timelines are met
• Conduct post-activation reviews to ensure achievement of business objectives
• Work with internal product, technical, and other teams to achieve order velocity
• Provide feedback to product support, operations management, marketing, and other teams based on customer use cases, adoption blockers, and related issues
• Advocate for and drive improvements to associate and customer experiences

Manager, Business Service Delivery

Sales Engineer

• Provide technical sales support to the Connected Properties Sales Manager and Account Executives throughout the sales process
• Lead customer discovery sessions to understand business objectives, technical requirements, current challenges, property conditions, operational needs, growth plans, and measures of success
• Engage property owners, developers, operators, management organizations, technology leaders, construction partners, and other key stakeholders
• Translate customer requirements into clear technical recommendations and practical business outcomes
• Identify technical risks, dependencies, information gaps, and implementation considerations early in the sales cycle
• Design right-sized managed connectivity solutions for multi-dwelling and hospitality environments
• Incorporate data services, internet access, bandwidth, IP addressing, network architecture, segmentation, resiliency, and service requirements into solutions
• Assess requirements for cameras, access control, building systems, IoT devices, property-management operations, and other connected-property technologies
• Develop high-level wired and wireless network designs considering layout, coverage, capacity, device density, roaming, interference, security, redundancy, and future growth
• Create technical configurations, bills of material, assumptions, solution recommendations, and supporting documentation for proposals and sales quotes
• Coordinate and participate in remote and on-site property assessments, technical walkthroughs, and discovery meetings
• Review floor plans, property maps, construction documents, network diagrams, equipment locations, pathways, power availability, and existing infrastructure
• Partner with Engineering, Construction, Operations, Product, and implementation teams to validate solution feasibility and identify build or installation requirements
• Conduct live and remote technical presentations, solution reviews, and product demonstrations
• Explain networking, Wi-Fi, data services, and smart-property concepts to stakeholders with varying technical experience
• Participate in proposal presentations, technical evaluations, customer Q&A sessions, and solution negotiations
• Coordinate with Sales, Product, Engineering, Construction, Operations, Customer Care, Project Management, Finance, and other teams
• Provide technical handoffs to implementation teams and remain engaged through key implementation milestones
• Monitor recurring technical, product, or customer issues and escalate significant concerns
• Train sales associates on Connected Properties solutions, data services, technical discovery, positioning, and new offerings
• Create sales enablement materials, technical guides, discovery tools, solution diagrams, reference architectures, and customer-facing presentations
• Identify additional sales opportunities and recommend improvements to solution standards, technical processes, documentation, and enablement resources
• Stay current on Sparklight services, networking and Wi-Fi technologies, connected-property trends, hospitality and MDU requirements, and relevant industry developments

Connected Properties Sales Engineer

• Develop and execute the Connected Properties sales strategy, target-account priorities, territory approach, pipeline requirements, and growth plans across assigned markets
• Lead and develop Connected Properties Account Executives through expectations, field coaching, opportunity reviews, skill development, and sales cadences
• Build a repeatable consultative sales motion for managed connectivity and associated data services
• Provide leadership updates on pipeline, forecast, performance, market activity, risks, and support needs
• Identify, qualify, and prioritize strategic opportunities across property-based segments
• Develop market and account plans targeting high-value properties, ownership groups, developers, operators, and management organizations
• Build executive relationships with property owners, developers, investment organizations, property management companies, resort operators, hotel groups, and other stakeholders
• Represent Sparklight at customer meetings, property visits, industry events, and market-development activities
• Ensure solutions incorporate appropriate data services, internet access, bandwidth, network architecture, resiliency, and service requirements
• Lead consultative sales involving Wi-Fi, property-wide connectivity, data services, common areas, conference and amenity spaces, onboarding, operations, and portfolio-wide standards
• Guide discovery around managed Wi-Fi, network visibility, staff networks, cameras, access control, amenities, IoT devices, and smart-property technologies
• Coach the team to position resident, guest, property, and business outcomes
• Lead deal strategy, executive presentations, business-case development, proposal positioning, commercial structure, negotiations, and internal approvals
• Maintain accountability for prospecting, pipeline creation, opportunity progression, follow-up, forecast accuracy, and execution
• Ensure accurate account, activity, opportunity, next-step, close-date, risk, and forecast information in Salesforce
• Develop and improve discovery standards, qualification criteria, playbooks, pricing guidance, proposal tools, and implementation handoff requirements
• Monitor customer needs, competitive approaches, technology trends, and field feedback
• Support customer adoption, executive governance, retention, renewal, reference development, and portfolio expansion
• Identify expansion opportunities across properties, common areas, operations, and connected-property use cases
• Promote a responsive, consistent customer experience aligned with Sparklight standards

Connected Properties Sales Manager

Account Executive

• Build and execute territory and account plans covering properties, ownership groups, developers, property managers, resort operators, hotel groups, and portfolio opportunities
• Create new opportunities through targeted outreach, referrals, field activity, industry relationships, events, and account-based selling
• Identify and qualify new construction, retrofit, individual-property, multi-property, and portfolio opportunities
• Build relationships with property owners, developers, real estate investment organizations, property management companies, resort operators, hotel groups, and other stakeholders
• Conduct consultative discovery to understand connectivity, operational, differentiation, and future connected-property needs
• Identify and position data services, internet access, bandwidth, network architecture, resiliency, and service requirements
• Lead discovery for MDU and hospitality environments, including Wi-Fi, common areas, conference and amenity spaces, onboarding, operations, support, and portfolio standards
• Identify business and technical requirements for managed Wi-Fi, connectivity, centralized network visibility, staff networks, cameras, access control, IoT devices, and smart-property technologies
• Partner with Sales Engineering, Product, Operations, Construction, and implementation teams to develop feasible solutions
• Develop and present managed-services proposals and business cases
• Manage customer decision-makers, stakeholders, consensus-building, concerns, and opportunity advancement
• Own the full sales cycle from prospecting and qualification through negotiation, contracting, and close planning
• Maintain opportunity next steps, commitments, dependencies, risks, decision criteria, and Salesforce records
• Build qualified pipeline to achieve revenue, contract value, property, and unit goals
• Communicate sales activity, opportunity progress, forecast changes, risks, and support needs to leadership
• Remain engaged through deployment milestones and transition to implementation and support teams
• Identify expansion, renewals, references, and additional managed connectivity and data-services opportunities

• Install customer service drops or outlets in residential and business properties
• Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets
• Diagnose and repair reception performance issues
• Resolve problems from customer equipment to the output of the first distribution amplifier
• Ensure proper upstream and downstream signal levels at each termination on customers’ premises
• Suggest upgrades to existing services
• Educate customers on new and existing equipment
• Take on other duties needed to support the company’s purpose, brand principles, and organizational values
• Interact with customers while working in the field

Field Technician

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
• Perform entry-level sales and support tasks within a designated region or business area
• Respond to inbound customer inquiries via phone or ticketing systems
• Provide personalized and thoughtful customer communication
• Listen actively and ask questions to understand customer needs
• Address requests to disconnect or remove services
• Provide billing and pricing information
• Resolve standard issues remotely or educate customers on resolution steps
• Schedule service appointments when remote resolution is not possible
• Arrange product returns or exchanges
• Manage add/change/delete requests in hosted platforms
• Build rapport and identify customer issues through telephone-based selling
• Offer creative solutions and explain product/service benefits
• Negotiate household spend and upsell additional services
• Accurately and efficiently input orders
• Meet or exceed weekly and monthly sales activity goals
• Follow company-approved scripts
• Assist with special projects as assigned

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
• Perform entry-level sales and support tasks within a designated region or business area
• Respond to inbound customer inquiries via phone or ticketing systems
• Provide personalized and thoughtful customer communication
• Listen empathetically and identify customer needs
• Address requests to disconnect or remove services
• Provide billing and pricing information
• Resolve standard issues remotely or educate customers on resolution steps
• Schedule service appointments when remote resolution is not possible
• Arrange product returns or exchanges
• Manage add/change/delete requests in hosted platforms
• Build rapport and identify customer issues through telephone-based selling
• Offer solutions and explain product/service benefits
• Negotiate household spend and upsell additional services
• Accurately and efficiently input orders
• Meet or exceed weekly and monthly sales activity goals
• Follow company-approved scripts
• Assist with special projects as assigned