Business Retention Representative – RBAR

Cable ONE

. Develop, renew contracts, and maintain a base of existing business customers subscribing to voice and broadband services .

Posted 11/2/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and effective communication skills to retain customers and resolve concerns. Proficient in sales techniques and customer relationship management within the telecommunications industry.

Highest-signal resume keywords

Sales ExperienceTelecommunications KnowledgeProblem-Solving AbilityCustomer Relationship ManagementContract Renewal

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Detail OrientedSelf-StarterCalm Under PressurePersistentTeam Collaboration

Certifications & Qualifications

High School DiplomaGEDAssociate's Degree (Preferred)

Industry Keywords

Voice ServicesBroadband ServicesCustomer RetentionUp-SellingCustomer Satisfaction

About the role

Key responsibilities & impact

Develop, renew contracts, and maintain a base of existing business customers subscribing to voice and broadband services
Speak to small and medium-sized companies calling to disconnect services
Demonstrate the value of Cable One services and recommend services that better fit customer needs
Troubleshoot and resolve current customer concerns
Use problem-solving techniques to retain customers reducing or cancelling services
Connect with current customers and help them renew contracts
Follow up with subscribers to answer questions or confirm assistance
Identify reasons for customer dissatisfaction and provide prompt resolution
Up-sell Sparklight digital, HSD, and phone products to existing business customers
Collaborate with other Sparklight departments to answer customer questions and resolve concerns
Perform other duties needed to support the company's purpose, brand principles, and organizational values

Requirements

What you’ll need

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience
Associate’s degree (A.A.) preferred
Experience in telecommunications preferred
Prior sales experience required
Ability to work independently and in a team environment
Detailed oriented and self-starter
Ability to remain calm and patient with frustrated customers
Confidence to be persistent and professionally sell services after a customer declines an offer
Problem-solving ability
Successful completion of background check, drug screening, and reference check required before hire

Benefits

Comp & perks

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Up to seventy-five dollars a month towards cable and internet services
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment