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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical sales support, focusing on business connectivity, data services, and Wi-Fi technology. Capable of designing and implementing solutions for complex property environments while effectively communicating technical concepts to diverse stakeholders.
Highest-signal resume keywords
Technical Sales SupportWi-Fi Technology ExpertiseNetwork Design and ImplementationCustomer Needs AssessmentTechnical Documentation Creation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business ConnectivityData ServicesWireless Design TechniquesNetwork SegmentationCybersecuritySD-WAN5G/LTE ConnectivityTechnical ConfigurationSolution DiagramsSite Assessment
Soft Skills
Strong Presentation SkillsCommunication SkillsCreative ThinkingOrganizational SkillsAdaptability
Tools & Technologies
Microsoft 365ExcelVisioPowerPointTeams
Certifications & Qualifications
CompTIA Network+Cisco CCNACWNAMeraki Certifications
Industry Keywords
TelecommunicationsNetworkingConnected PropertiesHospitalityMulti-Dwelling Units (MDU)
Tech Stack
Tools & technologiesCyber SecurityDNSIoTSwitching
About the role
Key responsibilities & impact- Provide technical sales support to the Connected Properties Sales Manager and Account Executives throughout the sales process
- Lead customer discovery sessions to understand business objectives, technical requirements, current challenges, property conditions, operational needs, growth plans, and measures of success
- Engage property owners, developers, operators, management organizations, technology leaders, construction partners, and other key stakeholders
- Translate customer requirements into clear technical recommendations and practical business outcomes
- Identify technical risks, dependencies, information gaps, and implementation considerations early in the sales cycle
- Design right-sized managed connectivity solutions for multi-dwelling and hospitality environments
- Incorporate data services, internet access, bandwidth, IP addressing, network architecture, segmentation, resiliency, and service requirements into solutions
- Assess requirements for cameras, access control, building systems, IoT devices, property-management operations, and other connected-property technologies
- Develop high-level wired and wireless network designs considering layout, coverage, capacity, device density, roaming, interference, security, redundancy, and future growth
- Create technical configurations, bills of material, assumptions, solution recommendations, and supporting documentation for proposals and sales quotes
- Coordinate and participate in remote and on-site property assessments, technical walkthroughs, and discovery meetings
- Review floor plans, property maps, construction documents, network diagrams, equipment locations, pathways, power availability, and existing infrastructure
- Partner with Engineering, Construction, Operations, Product, and implementation teams to validate solution feasibility and identify build or installation requirements
- Conduct live and remote technical presentations, solution reviews, and product demonstrations
- Explain networking, Wi-Fi, data services, and smart-property concepts to stakeholders with varying technical experience
- Participate in proposal presentations, technical evaluations, customer Q&A sessions, and solution negotiations
- Coordinate with Sales, Product, Engineering, Construction, Operations, Customer Care, Project Management, Finance, and other teams
- Provide technical handoffs to implementation teams and remain engaged through key implementation milestones
- Monitor recurring technical, product, or customer issues and escalate significant concerns
- Train sales associates on Connected Properties solutions, data services, technical discovery, positioning, and new offerings
- Create sales enablement materials, technical guides, discovery tools, solution diagrams, reference architectures, and customer-facing presentations
- Identify additional sales opportunities and recommend improvements to solution standards, technical processes, documentation, and enablement resources
- Stay current on Sparklight services, networking and Wi-Fi technologies, connected-property trends, hospitality and MDU requirements, and relevant industry developments
Requirements
What you’ll need- Five or more years of experience in sales engineering, technical sales, telecommunications, networking, information technology, wireless engineering, or a customer-facing technical role
- Expertise in business connectivity, data services, Wi-Fi technology, wireless design techniques, networking, and implementation
- Working knowledge of internet access, Ethernet, IP addressing, routing, switching, VLANs, DHCP, DNS, network segmentation, resiliency, cybersecurity, SD-WAN, and fixed or mobile 5G/LTE connectivity
- Experience designing or supporting Wi-Fi solutions for multi-building, high-density, hospitality, MDU, campus, or other complex property environments preferred
- Ability to assess coverage, capacity, device density, roaming, interference, performance, and physical infrastructure considerations at a practical solution-design level
- Experience working with floor plans, property maps, basic network diagrams, technical documentation, and site-assessment information
- Bachelor’s or associate degree in Engineering, Computer Science, Information Technology, Business, or a related field, or equivalent professional experience
- Ability to earn relevant industry certifications such as CompTIA Network+, Cisco CCNA, CWNA, Meraki certifications, or similar credentials
- Proficiency with Microsoft 365, including Excel, Visio, PowerPoint, and Teams
- Ability to create technical documentation, solution diagrams, bills of material, training materials, and customer-facing presentations
- Strong presentation, communication, and public-speaking skills, including technical demonstrations and training
- Ability to explain technical concepts to customers and associates with varying levels of technical experience
- Ability to assess customer needs, troubleshoot technical concerns, manage ambiguity, and recommend practical, right-sized solutions
- Strong organizational skills with the ability to manage multiple sales-support requests, priorities, and deadlines
- Creative thinking and adaptability in a fast-paced sales and customer-service environment
- Self-starter with the ability to work independently and collaboratively across multiple teams
- Ability to travel as needed for customer meetings, property assessments, site walkthroughs, industry events, and internal collaboration
Benefits
Comp & perks- Health and wellness focus
- Excellent work/life balance
- Open and inclusive workplace
- Remote work option for eligible states
- Travel as needed for customer meetings, property assessments, site walkthroughs, industry events, and internal collaboration