Customer Care and Sales Advisor

Cable ONE

. Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies .

Posted 9/29/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Retention Sales and Customer Care methodologies, effectively addressing customer inquiries and resolving issues while maintaining professionalism and empathy. Proficient in managing service requests and upselling products to meet sales goals.

Highest-signal resume keywords

Retention SalesCustomer CareStrong Communication SkillsActive Listening SkillsCable One Products Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Support TasksOrder InputService Appointment SchedulingBilling Information ManagementIssue Resolution

Soft Skills

PatienceProfessionalismEmpathyRapport BuildingComposure Under Pressure

Tools & Technologies

Ticketing SystemsHosted Platforms

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer InquiriesService-Removal RequestsProduct ReturnsUpsellingSales Activity Goals

About the role

Key responsibilities & impact

Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
Perform entry-level sales and support tasks within a designated region or business area
Respond to inbound customer inquiries via phone or ticketing systems
Address disconnect or service-removal requests
Provide billing and pricing information
Resolve standard issues remotely or educate customers on resolution steps
Schedule service appointments when remote resolution is not possible
Arrange product returns or exchanges
Manage add/change/delete requests in hosted platforms
Build rapport and identify customer issues through telephone-based selling
Offer solutions and explain product/service benefits
Negotiate household spend and upsell additional services
Accurately input orders
Meet or exceed weekly and monthly sales activity goals
Follow company-approved scripts
Assist with special projects as assigned

Requirements

What you’ll need

High School Diploma or GED
Ability to ask fact-finding questions to identify solutions aligned with customer needs
Demonstrated patience and professionalism in all customer interactions
Working knowledge of Cable One products and services
Strong communication and active listening skills
Ability to remain composed and empathetic in high-pressure situations
Ability to sit for extended periods, use hands, talk, and hear
May be required to lift up to 10 pounds
Successful background, drug screening, and reference check required before hire

Benefits

Comp & perks

Medical, dental, and vision plans start immediately
Life insurance for you and your loved ones
Generous paid time off for vacations, holidays, and personal days
401(k) with 100% company match (up to 5%) from day one
Group legal plan and identity theft protection
Tuition reimbursement up to $5,250 in your first year
Participate in community support programs across the U.S.
Recognition and awards programs
Clear advancement opportunities
Collaborative work environment