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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Retention Sales and Customer Care, with strong communication and active listening skills to effectively address customer needs and resolve issues. Proficient in managing customer inquiries and providing personalized support while meeting sales activity goals.
Highest-signal resume keywords
Retention SalesCustomer CareActive ListeningCommunication SkillsCable One Products Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Support TasksOrder InputBilling InformationService Appointment SchedulingProduct Returns Management
Soft Skills
PatienceProfessionalismEmpathyProblem-Solving
Tools & Technologies
Ticketing SystemsHosted Platforms
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer InquiriesUpsellingService DisconnectionSales Activity Goals
About the role
Key responsibilities & impact- Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
- Perform entry-level sales and support tasks within a designated region or business area
- Respond to inbound customer inquiries via phone or ticketing systems
- Provide personalized and thoughtful customer communication
- Listen actively and ask questions to understand customer needs
- Address requests to disconnect or remove services
- Provide billing and pricing information
- Resolve standard issues remotely or educate customers on resolution steps
- Schedule service appointments when remote resolution is not possible
- Arrange product returns or exchanges
- Manage add/change/delete requests in hosted platforms
- Build rapport and identify customer issues through telephone-based selling
- Offer creative solutions and explain product/service benefits
- Negotiate household spend and upsell additional services
- Accurately and efficiently input orders
- Meet or exceed weekly and monthly sales activity goals
- Follow company-approved scripts
- Assist with special projects as assigned
Requirements
What you’ll need- High School Diploma or GED
- Ability to ask fact-finding questions to identify solutions aligned with customer needs
- Demonstrated patience and professionalism in all customer interactions
- Working knowledge of Cable One products and services
- Strong communication and active listening skills
- Ability to remain composed and empathetic in high-pressure situations
- Ability to sit for extended periods, use hands, talk, and hear
- May be required to lift up to 10 pounds
- Job offers are contingent upon successful background, drug screening, and reference checks
Benefits
Comp & perks- Medical, dental, and vision plans start immediately
- Life insurance for you and your loved ones
- Generous paid time off for vacations, holidays, and personal days
- 401(k) with 100% company match (up to 5%) from day one
- Group legal plan and identity theft protection
- Tuition reimbursement up to $5,250 in your first year
- Participation in community support programs across the U.S.
- Recognition and awards programs
- Clear advancement opportunities
- Collaborative work environment