Customer Care and Sales Advisor – I

Cable ONE

. Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies .

Posted 10/14/2026full-timeIdaho Falls • Idaho • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer care and retention sales capabilities, effectively addressing customer needs through empathetic communication and problem-solving. Proficient in managing service requests and upselling products while meeting sales activity goals.

Highest-signal resume keywords

Retention SalesCustomer CareActive ListeningCommunication SkillsCable One Products Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Support TasksOrder InputService Appointment SchedulingIssue ResolutionBilling Information Management

Soft Skills

EmpathyPatienceProfessionalismComposure Under PressureRapport Building

Tools & Technologies

Ticketing SystemsHosted Platforms

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer InquiriesService Disconnect RequestsProduct ReturnsUpsellingSales Activity Goals

About the role

Key responsibilities & impact

Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
Perform entry-level sales and support tasks within a designated region or business area
Respond to inbound customer inquiries via phone or ticketing systems
Listen empathetically and identify customer needs
Address service disconnect and removal requests
Provide billing and pricing information
Resolve standard issues remotely or educate customers on resolution steps
Schedule service appointments when remote resolution is not possible
Arrange product returns or exchanges
Manage add/change/delete requests in hosted platforms
Build rapport and identify customer issues through telephone-based selling
Offer solutions and explain product and service benefits
Negotiate household spend and upsell additional services
Input orders accurately and efficiently
Meet or exceed weekly and monthly sales activity goals
Follow company-approved scripts
Assist with special projects as assigned

Requirements

What you’ll need

High School Diploma or GED
Ability to ask fact-finding questions to identify solutions aligned with customer needs
Demonstrated patience and professionalism in all customer interactions
Working knowledge of Cable One products and services
Strong communication and active listening skills
Ability to remain composed and empathetic in high-pressure situations
Ability to sit for extended periods, use hands, talk, and hear
May be required to lift up to 10 pounds
Job offers are contingent upon background, drug screening, and reference check results

Benefits

Comp & perks

Medical, dental, and vision plans start immediately
Life insurance
Generous paid time off for vacations, holidays, and personal days
401(k) with 100% company match up to 5% from day one
Group legal plan
Identity theft protection
Tuition reimbursement up to $5,250 in the first year
Participation in community support programs across the U.S.
Recognition and awards programs
Clear advancement opportunities
Collaborative work environment