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Cable ONE

Customer Care & Sales Advisor I

Cable ONE

. Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and active listening skills while applying Retention Sales and Customer Care methodologies. Capable of resolving customer inquiries and issues effectively, while meeting sales activity goals.

Highest-signal resume keywords
Retention SalesCustomer CareActive ListeningCommunication SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Sales SupportOrder InputBilling InformationService SchedulingProduct Returns Management
Soft Skills
PatienceProfessionalismEmpathyRapport Building
Tools & Technologies
Ticketing SystemsHosted Platforms
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Cable One ProductsCustomer InquiriesService DisconnectionUpselling

About the role

Key responsibilities & impact
  • Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
  • Perform entry-level sales and support tasks within a designated region or business area
  • Respond to inbound customer inquiries via phone or ticketing systems
  • Listen actively and ask questions to understand customer needs
  • Address requests to disconnect or remove services
  • Provide billing and pricing information
  • Resolve standard issues remotely or educate customers on resolution steps
  • Schedule service appointments when remote resolution is not possible
  • Arrange product returns or exchanges
  • Manage add/change/delete requests in hosted platforms
  • Build rapport and identify customer issues
  • Offer solutions and explain product/service benefits
  • Negotiate household spend and upsell additional services
  • Input orders accurately and efficiently
  • Meet or exceed weekly and monthly sales activity goals
  • Follow company-approved scripts
  • Assist with special projects as assigned

Requirements

What you’ll need
  • High School Diploma or GED
  • Ability to ask fact-finding questions to identify solutions aligned with customer needs
  • Demonstrated patience and professionalism in all customer interactions
  • Working knowledge of Cable One products and services
  • Strong communication and active listening skills
  • Ability to remain composed and empathetic in high-pressure situations
  • Ability to sit for extended periods, use hands, talk, and hear
  • May be required to lift up to 10 pounds
  • Job offers are contingent upon successful background, drug screening, and reference checks

Benefits

Comp & perks
  • Medical, dental, and vision plans start immediately
  • Life insurance
  • Generous paid time off for vacations, holidays, and personal days
  • 401(k) with 100% company match up to 5% from day one
  • Group legal plan
  • Identity theft protection
  • Tuition reimbursement up to $5,250 in the first year
  • Community support programs across the U.S.
  • Recognition and awards programs
  • Clear advancement opportunities
  • Collaborative work environment