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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installing and troubleshooting customer service drops and outlets, ensuring optimal signal levels and customer satisfaction. Capable of educating customers on equipment and suggesting service upgrades while adhering to safety and regulatory standards.
Highest-signal resume keywords
Customer Service ExperienceTroubleshooting SkillsValid Driver's LicenseAbility to Lift 100 LbsDOT Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Installation of Customer Service DropsTroubleshooting Electronic EquipmentSignal Level DiagnosisEquipment UpgradesUse of Diagnostic Tools
Soft Skills
Customer InteractionPositive Solution PresentationFlexibility to Work Overtime
Tools & Technologies
Electronic Test EquipmentOnline Diagnostic Tools
Industry Keywords
Residential PropertiesBusiness PropertiesSafety Performance HistoryBackground CheckDrug Screening
About the role
Key responsibilities & impact- Install customer service drops or outlets in residential and business properties
- Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets
- Diagnose and repair reception performance issues
- Resolve problems from customer equipment to the output of the first distribution amplifier
- Ensure proper upstream and downstream signal levels at each termination on customers’ premises
- Suggest upgrades to existing services
- Educate customers on new and existing equipment
- Take on other duties needed to support the company’s purpose, brand principles, and organizational values
- Interact with customers while working in the field
Requirements
What you’ll need- Valid driver’s license in the state of application
- Good driving record
- Flexibility to work overtime and on-call as needed
- Ability to listen to customers and present solutions positively
- Ability to work in small and confined areas
- Ability to lift up to 100 lbs.
- Ability to work on a ladder
- Ability to work in all weather conditions
- At least 3 months of customer service or related experience and/or training
- Equivalent combination of education and experience acceptable
- High school diploma or GED
- Regular and predictable attendance required
- Successful completion of background check, drug screening, and reference check
- For DOT-regulated positions: ability to meet Company DOT requirements, including road test, driving record safety review, drug testing, DOT physical, and past employer safety performance history
Benefits
Comp & perks- Extensive training program with one-on-one and group training classes
- Mentorship from associates across the company
- Company truck and necessary tools
- Uniforms, including hats and boots
- 20 days (about 4 weeks) of PTO per year
- Medical, dental, and vision plans starting on the first day of employment
- Life insurance for self, spouse, and children
- Paid vacation, holidays, and personal/sick days
- 401(k) with 100% company match, up to 5% of eligible compensation
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement up to $5,250 in the first year
- Ability to earn credits toward an associate degree while at work
- Free cable and internet services for associates living in a serviceable area
- Annual community support to various organizations across the U.S.
- Associate recognition and awards programs
- Advancement opportunities
- Collaborative work environment
- Health and wellness focus
- Work/life balance
- Open and inclusive workplace