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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installing and troubleshooting customer service drops and outlets, ensuring optimal signal levels and customer satisfaction. Possesses strong customer service skills and the ability to work in various conditions while adhering to safety and regulatory standards.
Highest-signal resume keywords
Customer Service ExperienceTroubleshooting SkillsValid Driver's LicenseAbility to Lift 80 lbsDOT Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Installation of Customer Service DropsTroubleshooting Electronic EquipmentSignal Level DiagnosisEquipment UpgradesUse of Diagnostic Tools
Soft Skills
Customer InteractionProblem-SolvingFlexibilityListening SkillsPositive Presentation
Tools & Technologies
Electronic Test EquipmentOnline Diagnostic Tools
Certifications & Qualifications
High School Diploma or GEDDOT Physical
Industry Keywords
Customer EquipmentDistribution AmplifierField WorkSafety Performance HistoryBackground Check
About the role
Key responsibilities & impact- Install customer service drops or outlets in residential and business properties
- Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets
- Diagnose and repair reception performance issues
- Resolve problems from customer equipment to the output of the first distribution amplifier
- Ensure proper upstream and downstream signal levels at each termination on customer premises
- Suggest upgrades to existing services
- Educate customers on new and existing equipment
- Take on other duties needed to support the company’s purpose, brand principles, and organizational values
- Drive vehicles and interact with customers in the field
Requirements
What you’ll need- Good driving record
- Valid driver’s license in the state of application
- Flexibility to work overtime and on-call as needed
- Ability to listen to customers and present solutions positively
- Ability to work successfully in small and confined areas
- Ability to lift up to 80 lbs.
- Ability to work on a ladder
- Ability to work in all weather conditions
- At least 3 months of customer service or related experience and/or training
- Equivalent combination of education and experience acceptable
- High school diploma or GED
- Regular and predictable attendance required
- Schedule: Monday-Friday, 8am-5pm, with on-call once a month
- Successful completion of background check, drug screening, and reference check required before hire
- DOT-regulated positions require passing a road test, driving-record safety review, drug testing, DOT physical, and past employer safety performance history review
Benefits
Comp & perks- Extensive training program with one-on-one and group training classes
- Access to mentors across the company
- Company truck
- Necessary tools provided
- Uniforms provided, including hats and boots
- 20 days of PTO per year
- Medical, dental, and vision plans starting on the first day of employment
- Life insurance for self, spouse, and children
- 401(k) with 100% company match up to 5% of eligible compensation, starting day 1
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement up to $5,250 in the first year
- Ability to earn credits toward an associate degree while working
- Free cable and internet services for associates living in a serviceable area
- Annual community support to various organizations across the U.S.
- Associate recognition and awards programs
- Advancement opportunities
- Collaborative work environment