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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on empathy, problem-solving, and sales techniques to retain services and achieve key metrics. Proficient in using order entry programs and maintaining knowledge of competitive offers.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceSales Closing AbilityProblem-Solving SkillsOrder Entry Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order Entry ProgramsSales TechniquesCall Flow StructureKey Metrics AchievementProduct Knowledge
Soft Skills
EmpathyPersistenceResilienceActive ListeningRapport Building
Certifications & Qualifications
High School DiplomaGeneral Education Degree (GED)Associate Degree (A.A.) Preferred
Industry Keywords
Customer RetentionInbound CallsService DisconnectionCompetitor OffersCall Quality
About the role
Key responsibilities & impact- Answer inbound calls from current customers requesting services to be removed or disconnected
- Retain Sparklight services and gross revenue on each transaction
- Listen with empathy to build rapport with customers
- Identify issues and offer resolutions using creative sales techniques
- Achieve monthly key metrics and high call quality through call flow structure, persuasive skills, and schedule adherence
- Accurately and efficiently input orders using multiple order entry programs
- Maintain current knowledge of competitors’ offers to provide beneficial Sparklight offers
Requirements
What you’ll need- At least six months previous experience in customer service
- Call center experience is a plus
- A proactive approach and persistence after refusal/rejection
- Ability to direct conversations and close sales
- Problem-solving skills; ability to listen with patience and empathy and present workable solutions
- Ability to keep pace with product improvements
- Resilience during difficult or challenging circumstances
- Regular and predictable attendance is required
- High school diploma or general education degree (GED)
- Associate degree (A.A.) preferred, but not required
- Job offers are contingent upon successfully completing background, drug screening, and reference checks
Benefits
Comp & perks- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Up to seventy-five dollars a month towards cable and internet services
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment