Analista de Administração de Vendas, Pleno

. Answer incoming customer calls and enter order details into systems .

Posted 10/15/2026full-timeSao Paulo • BrazilMid-LevelSeniorWebsite

Key responsibilities & impact

Answer incoming customer calls and enter order details into systems
Collect information from customers and ensure understanding of their requirements
Coordinate order details, including shipment dates, product selection, and quantities
Coordinate with Shared Services departments and plant locations to ensure requested shipments
Handle customer concerns, identify problems, and resolve or escalate issues
Log and track customer complaints and ensure satisfactory responses
Assist less-experienced representatives with system and procedure training
Participate in Center projects as directed
Adhere to company policies, procedures, safety, internal control, Sarbanes-Oxley regulations, and ISO 9000 standards
Participate in customer visits
Support implementation and maintenance of the Responsible Care® Management System in line with RC14001® requirements

What you’ll need

Some college required
Bachelor’s/University degree preferred
3+ years’ customer service experience
Knowledge of logistics, customer services, and order processing procedures
Proficiency in office systems and enterprise-wide systems such as JDE
Ability to speak clearly and listen with understanding
Ability to interact with customers and internal peers daily
Organization and problem solving skills
Attention to detail and high level of accuracy
Ability to adhere to safety, internal control, Sarbanes-Oxley, ISO 9000, and Responsible Care® Management System requirements

Comp & perks