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Commercial Support Specialist
Cabot Corporation. Support Sales Managers and act as the first contact point for escalated customer issues .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational skills and the ability to manage multiple priorities effectively while maintaining a customer-focused approach. Proficient in CRM systems and Excel, with a commitment to supporting sales processes and addressing customer needs.
Highest-signal resume keywords
CRM Systems ManagementCustomer FocusSales ReportingMarket ResearchExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pricing AdministrationRebate ApprovalsCommission ApprovalsData AnalysisProduct Specification Management
Soft Skills
Strong Organizational SkillsInterpersonal SkillsSelf-MotivatedResourcefulAbility to Balance Priorities
Tools & Technologies
Excel
Industry Keywords
Customer EnquiriesContract Renewal NegotiationsDistributor EvaluationsSales ForecastingQuality Requirements
About the role
Key responsibilities & impact- Support Sales Managers and act as the first contact point for escalated customer issues
- Serve as the prime commercial contact for transactional accounts without regular face-to-face Sales Manager contact
- Administer pricing, rebate, and commission approvals and maintain historical pricing and negotiated-term records
- Initiate account setup in CRM systems and monitor payment terms and credit limits
- Facilitate distributor evaluations and coordinate contract renewal negotiations
- Respond to customer enquiries and redirect them appropriately
- Conduct market research through customer interactions and data analysis
- Maintain customer information, documentation, and promotional literature
- Manage product specification databases, update data sheets, and facilitate SHE approvals and quality requirements
- Minimize overdue payments, prepare monthly sales reports, and manage sales forecasts and opportunities
- Support Technical Sales Managers and address customer complaints
- Attend customer events, trade fairs, and sales meetings as appropriate
Requirements
What you’ll need- Higher education (might be last year’s student) or equivalent experience
- Strong organizational and prioritizing skills
- Ability to balance multiple priorities and work urgently toward desired results
- Keen to learn about new products and applications
- Autonomous, resourceful, and self-motivated, requiring minimal supervision
- Customer focus
- Excellent communication and interpersonal skills
- Computer literate
- Good knowledge of Excel
- Fluent English
Benefits
Comp & perks- Health insurance from first day of work
- Monthly allowance
- Yearly bonus
- Hybrid work schedule: 3 days on site and 2 days’ work from home
- Competitive package of benefits
- Vacation benefits
- Flexible work environment
- Feedback and professional support
- Team-oriented, collaborative work environment