CADCA

Program Manager

• Support the coordination and delivery of customized trainings, youth programs, conference programming, and assigned strategic initiatives
• Serve as a point of contact for trainers, clients, and participants, handling routine inquiries
• Facilitate virtual trainings, including participant and trainer communication, Zoom logistics, breakout rooms, and routine troubleshooting
• Lead smaller training engagements from planning through completion as experience grows
• Anticipate next steps, follow tasks through to completion, and resolve routine questions before escalation
• Draft trainer and client contracts using established templates and approved terms, routing agreements through execution
• Review trainer invoices, submit documentation to Finance, and prepare client invoice requests after trainings
• Build training budgets from established templates and support more complex budget development
• Coordinate trainer logistics, accommodations, materials, printing, shipping, and other operational needs
• Maintain training calendars, staffing hours, deadlines, and tracking systems in Monday.com
• Set up and maintain Academy courses, participant records, and materials in Docebo
• Support programming and onsite operations for CADCA's National Leadership Forum and Mid-Year Training Institute
• Maintain accurate program records and knowledge of CADCA programs, processes, and calendars
• Provide additional program operations and administrative support as needed

Program Operations Associate