Outbound Team Supervisor

Cadence Health, Inc.

. Lead a team of Outbound Patient Enrollment Specialists, providing daily coaching on call quality, script adherence, and patient communication .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading outbound patient enrollment teams, focusing on call quality, script adherence, and HIPAA compliance. Proficient in managing CRM workflows and analyzing enrollment metrics to drive team performance and patient satisfaction.

Highest-signal resume keywords

Outbound Sales ExperienceTeam LeadershipCRM ManagementHIPAA ComplianceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient EnrollmentCall AuditingEnrollment Conversion MetricsPipeline ManagementHigh-Volume Outbound Calls

Soft Skills

CoachingConflict ResolutionFeedback DeliveryTraining

Tools & Technologies

CRM PlatformsDialer PlatformsAI Tools

Industry Keywords

Patient CommunicationEnrollment StandardsConfidentialityCall Quality

About the role

Key responsibilities & impact

Lead a team of Outbound Patient Enrollment Specialists, providing daily coaching on call quality, script adherence, and patient communication
Monitor call volume, enrollment conversion, and productivity metrics, and adjust team focus to meet targets
Conduct call audits and quality assurance reviews, giving specialists direct feedback tied to Cadence's enrollment standards
Resolve escalated patient concerns and complex enrollment cases that specialists cannot close independently
Manage day-to-day scheduling and pipeline coverage to keep enrollment volume on pace with partner physician referrals
Onboard and train new Outbound Patient Enrollment Specialists on scripts, CRM workflows, and HIPAA-compliant patient handling
Report team performance and enrollment trends to the enrollment operations lead on a regular cadence

Requirements

What you’ll need

5+ years of experience in outbound sales or patient enrollment, including prior high-volume, phone-based work
Prior experience conducting high-volume outbound calls in a fast paced environment
Working knowledge of CRM and dialer platforms, with the ability to manage pipeline coverage across a team
Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards
Strong written and verbal communication skills, with experience handling escalated or sensitive patient conversations
Experience as a team lead or manager
Experience with AI tools (such as Claude or Gemini)

Benefits

Comp & perks

Competitive pay & equity
Fully remote
Comprehensive health coverage: Medical, dental & vision
Paid time off
401k plan + matching
Paid parental leave
Home office stipend
Incentive compensation with OTE of $115,000-$135,000