IT Operations Administrator

Cadence Solutions

. Own employee technology support from investigation through verified resolution across Slack, ticketing systems, and remote sessions .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT operations and endpoint management, with a strong focus on troubleshooting macOS and iOS/iPadOS environments. Proficient in managing SaaS applications and automating workflows while ensuring compliance and data protection.

Highest-signal resume keywords

IT Operations ManagementMacOS And iOS/iPadOS SupportSaaS AdministrationWorkflow AutomationEndpoint Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingEndpoint AdministrationScriptingConfiguration ManagementAccess Lifecycle ManagementDevice ProvisioningSoftware DeploymentAI-Assisted ToolsMDM PlatformsSSO

Soft Skills

Clear CommunicationProblem SolvingIndependent JudgmentCollaborationAdaptability

Tools & Technologies

OktaGoogle WorkspaceSlackZoomIru/KandjiJamfAPIsGAMBashPython

Industry Keywords

IT SupportTechnical SupportEmployee Technology LifecycleRemote TroubleshootingAccess Reviews

Tech Stack

Tools & technologies

iOSJamfMacOSPython

About the role

Key responsibilities & impact

Own employee technology support from investigation through verified resolution across Slack, ticketing systems, and remote sessions
Troubleshoot complex macOS, iOS/iPadOS, browser, connectivity, authentication, and SaaS issues
Participate in the IT on-call rotation for urgent issues outside normal business hours
Manage the employee technology lifecycle, including onboarding, role changes, leaves of absence, and offboarding
Coordinate account and access changes, device provisioning, replacements, returns, and remote logistics
Administer company endpoints through Iru/Kandji, Jamf, or a similar MDM platform
Own software deployments, configuration profiles, OS update rollouts, device health, and compliance follow-up
Administer Okta, Google Workspace, Slack, Zoom, and related SaaS platforms
Troubleshoot configuration, SSO, provisioning, groups, permissions, and integrations
Maintain device and application inventories, conduct access reviews, and coordinate license clean-up
Apply least-privilege practices and verify access changes
Build, test, document, and maintain scripts and workflow automations using administrative and AI-assisted tools
Validate AI-generated outputs, protect sensitive data, and ensure automations have monitoring, failure handling, and clear ownership
Identify recurring issues, prioritize improvements, and drive changes through pilots, communications, deployment, and validation
Measure results, plan recovery, and maintain runbooks and self-service guidance
Coordinate with IT Engineering, Security, People, and business teams

Requirements

What you’ll need

5+ years of experience in IT operations, systems administration, endpoint management, or technical support
Hands-on experience supporting macOS and iOS/iPadOS, including remote troubleshooting and endpoint administration
Experience with Iru/Kandji, Jamf, or a comparable MDM platform
Experience administering Okta, Google Workspace, and other modern SaaS applications
Working knowledge of SSO, provisioning, groups, and access lifecycle management
Ability to troubleshoot across devices, browsers, identity, and integrations
Experience delivering improvements to IT systems or workflows, including assessing dependencies, testing changes, communicating employee impact, and validating results
Ability to own complex issues independently and judge when to escalate
Experience building or adapting scripts or workflow automations and maintaining them
Clear written and verbal communication
Experience working in a distributed, fast-paced environment
Experience using AI-assisted tools to improve IT workflows, with sound judgment about sensitive data, output validation, and human review
Familiarity with GAM, APIs, or scripting languages such as Bash or Python is preferred

Benefits

Comp & perks

Competitive pay & equity
Fully remote
Comprehensive health coverage: Medical, dental & vision
Paid time off
401k plan + matching
Paid parental leave
Home office stipend