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Leave of Absence Specialist
Cadence Solutions. Own day-to-day leave case administration from intake through closure, including eligibility review, documentation follow-up, status tracking, extensions, and return to work.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leave administration, including FMLA, ADA, and USERRA compliance, while effectively managing multi-state caseloads and coordinating with third-party administrators. Exhibits strong organizational skills and clear communication to support employees and managers through complex leave processes.
Highest-signal resume keywords
Leave Administration ExperienceFMLA KnowledgeADA ComplianceHRIS ProficiencyClear Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Leave Case ManagementEligibility ReviewDocumentation Follow-UpStatus TrackingPayroll CoordinationIntermittent Leave TrackingData AuditsCase ResolutionVendor CoordinationConfidential Record Maintenance
Soft Skills
Attention to DetailEmpathetic CommunicationSound JudgmentOrganizational SkillsFollow-Through
Tools & Technologies
Employee Ticketing ToolsLeave Management PlatformsHRIS Systems
Industry Keywords
FMLAADAPWFAUSERRAState Leave RequirementsDisability BenefitsPTO CoordinationAudit-Ready RecordsRegulatory ComplianceCase Tracking
About the role
Key responsibilities & impact- Own day-to-day leave case administration from intake through closure, including eligibility review, documentation follow-up, status tracking, extensions, and return to work.
- Coordinate FMLA, state and local leave, military leave (USERRA), and company leave programs with vendors and internal partners.
- Track continuous, intermittent, and reduced-schedule leave, ensuring accurate time records, pay codes, and payroll inputs.
- Coordinate overlapping leave programs, PTO, salary continuation, disability benefits, state paid leave, and benefit deductions.
- Coordinate return-to-work dates and documentation, and route restrictions, extension requests, and leave exhaustion for review.
- Own leave and accommodation tickets from intake through resolution, including triage, responses, case notes, and closure.
- Explain leave procedures, documentation, vendor responsibilities, and pay and benefits impacts to employees and managers.
- Serve as the internal operational contact for third-party leave administrators and disability carriers.
- Monitor vendor cases, determinations, notices, certifications, pending actions, and delays.
- Maintain accurate leave records across leave platforms and the HRIS; reconcile discrepancies.
- Support ADA and PWFA interactive processes and coordinate approved accommodations.
- Maintain confidential, audit-ready case records and medical documentation.
- Conduct case and data audits, track notices and deadlines, flag risks and regulatory changes.
- Maintain trackers, checklists, templates, and employee guidance; report on cases, tickets, backlog, aging, returns, vendor delays, and payroll issues.
Requirements
What you’ll need- 3+ years of hands-on leave administration experience, including independently managing a multi-state caseload from intake through closure and coordinating with third-party leave administrators and disability carriers.
- Strong practical knowledge of FMLA, ADA, PWFA, USERRA, and state leave and disability requirements and best practices, including when to seek guidance.
- Experience managing a high-volume leave caseload supporting non-exempt and clinical or other shift-based employees, including intermittent leave tracking and payroll coordination, as well as supporting frontline managers and exempt employees.
- Experience with employee ticketing tools, leave management platforms, and an HRIS, plus the ability to learn new systems quickly and keep records accurate across them.
- Strong organization, attention to detail, and follow-through across competing deadlines.
- Sound judgment about confidentiality and escalation.
- Clear, empathetic communication and the ability to explain complex processes simply to employees and managers.
Benefits
Comp & perks- Competitive pay & equity*
- Fully remote
- Comprehensive health coverage: Medical, dental & vision
- Paid time off
- 401k plan + matching
- Paid parental leave
- Home office stipend