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Cadwell

Product Support Specialist

Cadwell

. Provide technical support via phone and remote assistance tools .

Posted 10/31/2026full-timeRemote • Washington • United StatesJuniorMid-Level💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in technical support for clinical neurophysiology and biomedical technology, with strong problem-solving abilities and effective communication skills to guide customers through product operation and troubleshooting.

Highest-signal resume keywords
Technical SupportClinical NeurophysiologyRegistered Polysomnographic Technologist (RPSGT)EEG Technologist (REEGT)Help Desk Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
TroubleshootingProduct ConfigurationNetworking IssuesComputer ProficiencyClinical Experience
Soft Skills
Written CommunicationVerbal CommunicationProblem AssessmentCustomer Satisfaction
Tools & Technologies
CitrixWAN/LAN TopologiesStorage SystemsVirtual Environments
Certifications & Qualifications
Certified in Neurophysiologic Intraoperative Monitoring (CNIM)Electroencephalograph Technology
Industry Keywords
Polysomnographic TechnologyBiomedical TechnologyClinical ExperienceHelp Desk Support

Tech Stack

Tools & technologies
Citrix

About the role

Key responsibilities & impact
  • Provide technical support via phone and remote assistance tools
  • Guide customers through product operation, configuration, and best practices
  • Troubleshoot hardware, software, and networking issues
  • Deliver timely, clear solutions and proactively follow up to ensure customer satisfaction
  • Build deep expertise across the full Cadwell product line
  • Participate in weekend support rotation and on-call rotation for after-hours escalations
  • Take on additional responsibilities as the team and business evolve

Requirements

What you’ll need
  • Associate degree in a related field, or 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology
  • Associate's or Bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program (preferred)
  • Active credentials as a Registered Polysomnographic Technologist (RPSGT), EEG Technologist (REEGT), and/or Certified in Neurophysiologic Intraoperative Monitoring (CNIM) (a plus)
  • At least 1 year of clinical experience as a sleep/EEG technician, or 2+ years in help desk or network support (preferred)
  • Solid computer proficiency, including familiarity with software platforms, networking, and hardware
  • Working knowledge of servers, virtual environments, WAN/LAN topologies, Citrix, and storage systems (a plus)
  • Strong written and verbal communication skills for explaining technical concepts
  • Ability to assess problems quickly and deliver practical solutions
  • Physically able to perform the duties of the role, including lifting and carrying up to 20 lbs
  • Must be located in PST

Benefits

Comp & perks
  • Flexible location: headquarters in Kennewick, WA or fully remote
  • Collaborative, mission-driven team that invests in your growth
  • Work on products that directly impact patient care in clinical neurophysiology and sleep medicine