Account Executive

CAE USA

. Serve as the main point of contact for customer service requests .

Posted 10/15/2026full-timeLake Nona • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service management, client relationship building, and effective communication. Proficient in CRM database management and knowledgeable in aviation training processes and regulations.

Highest-signal resume keywords

Customer Service ManagementCRM Database ManagementAviation Training CoordinationInterpersonal CommunicationFAR Part 91 and 135 Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Interpersonal SkillsEffective Communication SkillsSolid Negotiation SkillsStrong Listening Skills

Certifications & Qualifications

Bachelor's DegreePilot's License

Industry Keywords

Aviation TrainingCorporate Flight DepartmentsCharter OperatorsCustomer SatisfactionClient Retention

About the role

Key responsibilities & impact

Serve as the main point of contact for customer service requests
Respond to customer requests by phone and email to book aviation training
Update the CRM database accurately
Coordinate with training services and sales to provide an ideal client experience
Act as an internal champion and subject matter expert for the assigned platform
Drive customer satisfaction and client retention through internal relationships
Manage all revenue bookings within the assigned territory
Link Operations, Key Accounts, and Inside Sales
Enter bookings accurately and follow up regarding pre-training changes, questions, or concerns
Build and maintain client relationships
Advise decision makers on training and arrange scheduling needs
Resolve pre- and post-training customer concerns, escalating when necessary and owning issues through resolution
Complete reporting and CRM entries accurately and on time

Requirements

What you’ll need

Bachelor's Degree Preferred
2-5 years job-related experience
Strong interpersonal and communication skills
Working knowledge of FAR Part 91 and 135 preferred
Frequent customer contact over the phone and ability to communicate effectively
Customer service oriented
Pilot's license preferred but not required
Solid negotiation skills
Strong listening skills
Experience with corporate flight departments and/or charter operators preferred
Proficient verbal and written communication skills

Benefits

Comp & perks

Equal employment opportunity commitment
Reasonable accommodations during the recruitment process
Human decision-making in AI-supported application review