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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and implementing complex IT infrastructure, including networking, operating systems, and cloud technologies. Proficient in troubleshooting, system design, and maintaining high availability and disaster recovery protocols.
Highest-signal resume keywords
Networking And Operating System ExperienceActive Directory ManagementCloud Technologies ImplementationDisaster Recovery PlanningIT Project Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
VPS Windows And Linux Server TechnologiesHypervisor TechnologiesDatabase TechnologiesWeb Server ManagementMail Security GatewaysIdentity Management And Federation ServicesPlatform Configuration And Monitoring ToolsTCP/IP NetworkingTroubleshooting SkillsSystem Documentation
Soft Skills
Self-MotivatedTeam CollaborationTask PrioritizationProcess Documentation
Tools & Technologies
Microsoft Office 365AzurePRTGSolarWindsNagiosIISApacheTomcatCitrix Virtual DesktopOmnissa Horizon
Certifications & Qualifications
VMware Certified Professional (VCP)CompTIA Network+Microsoft Certified Solutions Associate (MCSA)Cisco Certified Network Associate (CCNA)CISSP
Industry Keywords
Disaster RecoveryHigh AvailabilityService-Level AgreementsDigital TransformationOn-Call SupportDoD Personal Security ClearanceCloud EnvironmentsIncident ManagementChange ManagementCross-Training
Tech Stack
Tools & technologiesApacheAzureCitrixCloudDNSLinuxMySQLNGINXPostgresSMTPSQLTCP/IPVMware
About the role
Key responsibilities & impact- Design, implement, and maintain core infrastructure services critical to enterprise operations
- Administer, maintain, monitor, report on, and support operating systems, hypervisors, applications, and services
- Apply best practices for service-level agreements, redundancy, high availability, and disaster recovery
- Analyze problems, troubleshoot complex issues, and design resolutions for systems and applications
- Lead the design, planning, installation, and support of computer systems, network hardware, software applications, cloud platforms, and peripherals
- Support business-driven initiatives through planning and system design
- Promote adoption of AI, identity federation, hybrid-cloud, and other digital transformation technologies
- Plan, schedule, organize, control, report on, and monitor IT projects
- Use the Help Desk ticketing system for incident and problem management, customer interaction, and follow-up
- Create and maintain system configuration documentation, standard operating procedures, runbooks, and architecture diagrams
- Maintain reports on system downtime, preventative maintenance plans, and disaster recovery
- Contribute to cross-training and task/role planning for junior staff development
- Assist with Active Directory, Group Policies, Users, and Computers
- Provide Tier-3 escalation support and coordinate unresolved issues or emergencies according to business continuity and disaster recovery plans
- Liaise with end users, management, and systems departments to resolve IT support issues
- Participate in on-call rotation and change management processes
- Perform shift-based continuous monitoring of on-premises, remote, and cloud compute, platforms, and storage for a global network infrastructure
Requirements
What you’ll need- Bachelor’s degree in a computer-related curriculum and 5 years of networking and operating system experience, or associate degree and 6+ years in networking and operating system design, test, and maintenance, or equivalent related experience
- Experience managing/implementing VPS Windows and Linux server technologies, including RHEL, CentOS, Alma Linux, Rocky, and Ubuntu, on-premises and in cloud environments
- Strong understanding of Active Directory, DFS, DNS, DHCP, and Group Policy management
- Experience with Microsoft Office 365/Azure, including Exchange Online, Teams, SharePoint Online, Intune, Purview, Copilot Studio/Microsoft Foundry, Blob storage, NSG, Azure Firewall, and Conditional Access Policies
- Experience with hypervisor technologies including Broadcom/VMware, Hyper-V, and Azure Local
- Experience with virtual desktop technologies including Azure Virtual Desktop, Omnissa Horizon, and Citrix Virtual Desktop
- Experience with database technologies including Microsoft SQL, PostgreSQL, and MySQL
- Experience with web servers including IIS, Apache/Tomcat, and Nginx
- Experience with mail security gateways including IronPort, Proofpoint, and Exchange Online Protection
- Experience with identity management and federation services including Microsoft ADFS/Entra, Identity Federation, and Cisco Duo
- Experience with platform configuration and monitoring tools including PRTG, SolarWinds, and Nagios
- Knowledge of TCP/IP networking and related services including DNS, ARP, VLANs, SMTP, DHCP, and load balancers
- Self-motivated and able to work in a team environment
- Well-refined troubleshooting skills and ability to determine root causes and resolve systemic problems
- Ability to manage multiple tasks and prioritize effectively
- Ability to create, document, and follow processes and procedures
- Must be eligible for DoD Personal Security Clearance
- Must hold one or more of: VMware Certified Professional (VCP), CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), Cisco Certified Network Associate (CCNA), or CISSP
- U.S. citizenship required due to U.S. Government contract requirements
- Must be able to work overtime and on/off shifts as required
- Must be available for 24x7 on-call support
- Able to support rack-mounted equipment up to 7 feet off the ground
Benefits
Comp & perks- Comprehensive and competitive benefits package
- Flexibility that promotes work-life balance
- Recognition, professional development, and advancement opportunities
- Employee assistance with reasonable accommodations
