Customer Service Specialist – Caesars Rewards

Caesars Entertainment

. Handle phone calls related to any CET property and the Caesars Rewards program .

Posted 9/21/2026full-timeLas Vegas • Nevada • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates full knowledge of the Caesars Rewards Program and excels in problem resolution and service recovery in a customer service environment. Strong organizational skills and the ability to multitask effectively while maintaining a positive and professional demeanor are essential.

Highest-signal resume keywords

Caesars Rewards Program KnowledgeProblem-Solving ExperienceCustomer Service SkillsMicrosoft Products ProficiencyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

LMSCMSOracle-Based ToolsExperienceMicrosoft Products

Soft Skills

Excellent GrammarPositive AttitudeSolutions-OrientedAbility to MultitaskCalm Under Pressure

Tools & Technologies

Enterprise Bank

Industry Keywords

Customer FeedbackService RecoveryHospitalityRegulatory ComplianceDepartmental Policies

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Handle phone calls related to any CET property and the Caesars Rewards program
Communicate information about Caesars Rewards offers, Reward Credits redemption and earnings, Tier benefits, partners, Visa, and related topics
Document and resolve Tier-level customer inquiries professionally and promptly
Respond to large quantities of guest emails for the Western Region, including Caesars Rewards, within defined due dates
Perform problem resolution and service recovery through letters, phone calls, and email
Complete tasks assigned by the Supervisor
Accept feedback and coaching from supervisors

Requirements

What you’ll need

Full knowledge and understanding of the Caesars Rewards Program
Experience with LMS, CMS, Experience, Microsoft products, Enterprise Bank and Oracle-based tools
Excellent grammar, spelling, and writing skills
Positive, solutions-oriented, extremely helpful, and able to remain calm in difficult situations
Ability to multitask in a fast-paced environment while remaining extremely organized
Problem-solving experience, preferably in a hospitality-focused or customer service environment
Flawless professional attendance and work ethic
Adherence to regulatory, departmental, and company policies and procedures
Ability to use discretionary decision-making and independent judgment to determine resolutions through comp rooms, meals, or other methods when applicable
Ability to track and communicate various forms of customer feedback to understand overall breakdowns and hidden dissatisfiers
Ability to act as an upbeat, positive role model and represent Caesars Entertainment as an asset

Benefits

Comp & perks

No benefits, perks, or compensation extras are specified in the posting