Caesars Entertainment

Customer Success Manager

• Create, segment, and launch remarketing campaigns, primarily through email, in-app, and push notifications
• Build emails, proofread content, test links, and confirm record counts
• Conduct A/B or multivariate testing on CRM campaigns
• Track and report on CRM campaigns to guide improvements and report to the Director
• Ensure CRM campaigns comply with current industry best practices
• Oversee coordinators, assign tasks, and assist with new employee training
• Provide preliminary approval for all player-facing communications
• Manage CRM campaigns and drive retention across appropriate CRM channels
• Develop and execute CRM strategy and define campaigns throughout the customer lifecycle to maximize retention

CRM Specialist

• Create, segment, and launch remarketing campaigns, primarily emails, in-app notifications, and push notifications
• Conduct A/B or multivariate testing on CRM journeys to determine effectiveness
• Ensure all CRM journeys comply with current industry best practices
• Assist in content communications as necessary

CRM Coordinator

Marketing Analyst

• Interact with senior leaders to develop and refine analysis requests
• Identify business opportunities and pursue them through analytics and creative solutions
• Conduct rigorous analytics to improve profitability, operational processes, and customer service
• Evaluate revenue growth opportunities, resource optimization, investment mix, competitive market dynamics, customer behavior, and pricing optimization
• Distill large datasets into actionable insights and recommendations
• Develop presentation materials for senior management and communicate findings verbally and in writing
• Assist junior analysts with structuring and executing analytics and developing presentation materials
• Participate in discussions with senior clients and help drive strategic project development, implementation, and evaluation
• Develop and support reporting that gives senior leaders visibility into trends and business performance drivers
• Use SQL, R, Tableau, Google BigQuery, and Python to develop analytics and reporting tools
• Integrate new technologies and tools into department processes
• Propose and implement process and reporting efficiency improvements
• Lead projects requiring input from other Analytics team members and contribute to cross-team projects
• Train, onboard, and develop junior analysts in technical skills, tools, and processes

Senior Analyst, Marketing Analytics

Analyst

• Ensure automated processes run on schedule and data quality checks are met consistently
• Troubleshoot and fix ETL issues if/when data processes fail
• Ensure established Caesars data security and sharing practices are upheld in every tool and process
• Answer support-related questions around data source flow and logic
• Partner with EDW to support IT ETL processes

Analyst II, EDS – Corporate

Product Manager

• Own the product roadmap and delivery for a new dedicated poker application across iOS, Android, and web, from initial launch through post-launch iterations
• Define the end-to-end player journey, including registration, lobby and game selection, cashier, and responsible gaming
• Drive integration between the Caesars iGaming platform and poker platform vendor
• Translate vendor platform capabilities into a differentiated Caesars product experience
• Own and prioritize the product backlog, balancing player experience improvements, vendor integration work, regulatory requirements, and internal stakeholder requests
• Own the poker tab and entry points within Caesars Sportsbook and iCasino products to drive cross-sell, acquisition, and engagement
• Define and maintain consistent UX standards across standalone and embedded poker experiences
• Partner with Sportsbook, iCasino, and PAM product teams on account, wallet, and promotions dependencies
• Serve as primary product liaison with the poker platform vendor, managing product relationship, roadmap alignment, feature requests, and SLA accountability
• Partner with internal Caesars poker business stakeholders on game, player demographics, competitive landscape, and go-to-market strategy
• Represent product priorities across Engineering, Compliance, Legal, and Marketing

Senior Product Manager, Poker

Marketing

• Lead the Casino Marketing VIP Analytics function
• Perform VIP host performance benchmarking analyses
• Provide decision support around VIP customer profitability
• Develop host book optimization models
• Support VIP strategic initiatives
• Serve as the source of truth on current VIP vertical performance
• Identify and provide recommendations to improve future performance
• Manage the VIP host performance process, including setting targets and ensuring accurate reporting and data for timely host bonus payments
• Support monthly VIP profitability reviews to optimize VIP reinvestment decisions
• Lead recurring VIP host optimization modeling exercises to balance and prioritize sales and service tasks
• Support Casino Marketing strategic initiatives through objective performance measurement and reporting
• Discover insights and share innovative opportunities to improve Casino Marketing performance through technology
• Lead ad hoc analyses supporting the Casino Marketing vertical
• Mentor and train the team on analytical and modeling methods
• Recruit and maintain a capable, highly engaged, and low-turnover analytical team
• Communicate with stakeholders outside analytics, including senior management, corporate partners, and operations teams

VP of Casino Marketing Analytics

Sales

• Report directly to the Director of Sales, Portfolio Division.
• Lead and manage the property’s sales efforts to drive revenue growth and achieve financial objectives.
• Oversee and coordinate sales activities within the assigned market.
• Develop strategic relationships and identify opportunities to maximize business for Caesars Entertainment and Harrah’s Ak-Chin Hotel & Casino.
• Solicit and book programs maximizing revenue for Rooms, Food and Beverage, meeting room rental, and other areas.
• Finalize contracts with clients.
• Travel and make sales calls to promote facilities, including appointments in the local area and occasional trips to trade shows, familiarization events, site inspections, and other locations.
• Conduct and arrange site inspections for meeting planners and prospective clients.
• Meet individual and team booking goals.
• Complete prospecting calls.
• Complete and submit pre- and post-trip reports, including expense reports, on time.
• Meet measurable objectives for property sales growth.
• Create demand for Caesars properties and increase sales revenue by driving the Caesars Sales brand.
• Lead and close large and small account sales opportunities to gain market share.
• Build customer retention and satisfaction to increase brand awareness.
• Create collaborative partnerships with property operations to accomplish goals and build brand identity and delivery.
• Communicate consistently with the team and drive superior performance.
• Communicate effectively with property operations, leadership, meeting operators, and customers.

Property Sales Manager – Full Time

• Interact with senior leaders to develop and refine requests for analyses
• Identify business opportunities and pursue them through analytics and creative solutions
• Conduct rigorous analytics to improve profitability, operational processes, and customer service
• Evaluate revenue growth opportunities, resource optimization, investment mix, competitive market dynamics, customer behavior, and pricing optimization
• Distill large datasets into actionable insights and recommendations
• Develop presentation materials for senior management and communicate findings clearly in verbal and written formats
• Assist Analyst I and II team members with analytics execution and presentation materials
• Participate in discussions with senior clients and assist with strategic project development, implementation, and evaluation
• Develop and support reporting that gives senior leaders visibility into trends and business performance drivers
• Use SQL, R, Tableau, Google BigQuery, and Python to develop analytics and reporting tools
• Integrate new technologies and tools into department processes
• Propose and implement process and reporting improvements
• Lead projects requiring input from Analytics team members and contribute to cross-Analytics team projects
• Train, onboard, and develop junior analysts in technical skills, tools, and processes

Senior Analyst, Gaming Analytics

Frontend Engineer

• Propose and lead technical initiatives to enhance stability and performance, address technical debt, or bring new solutions to your domain
• Design, develop, and maintain high-quality web applications
• Collaborate with Product, Design, and the cross-functional engineering team to iterate on features and deliver intuitive user experiences
• Ensure applications are performant, scalable, and adhere to web development best practices
• Write clean, reusable, and testable code using design patterns and architectural principles
• Stay up-to-date with trends, tools, and frameworks and incorporate new technologies into development
• Conduct code reviews, provide constructive feedback, and contribute to technical discussions
• Optimize application performance and resolve complex technical challenges
• Participate in agile practices such as stand-ups, sprint planning, and retrospectives
• Mentor junior engineers, share knowledge, and foster technical excellence

Senior Web Engineer

• Carry out day-to-day tasks such as responding to escalations, verifying player identities, investigating suspicious account activity, documenting account closures, and monitoring new account registrations
• Ensure that all day-to-day tasks are completed in accordance with our standards
• Report any adverse trends, issues and/or anomalies to senior analysts
• Collaborate with customer service teams to ensure that we continue to provide the best user experience for our players while protecting our platform from malicious behavior

Junior Analyst, Payments and Fraud

Data Analyst

• Build productive business relationships with senior leaders and identify business opportunities
• Develop and refine analytical requests and drive opportunities through analytics and creative solutions
• Help junior analysts prioritize analyses based on business and profit impact
• Conduct and oversee rigorous analytics to improve profitability, operational processes, and customer service
• Identify and evaluate revenue growth opportunities, resource optimization, investment mix, competitive market dynamics, customer behavior, and pricing optimization
• Ensure junior analysts' analyses are rigorous and accurate
• Distill large datasets into actionable insights and recommendations
• Develop presentation materials for senior management
• Communicate analysis findings clearly and compellingly to senior management in verbal and written formats
• Drive discussions with senior clients and support strategic project development, implementation, and evaluation
• Design and deliver reporting on trends and business performance drivers
• Use SQL, R, Tableau, Google BigQuery, and Python to develop analytics and reporting tools
• Lead integration of new technologies and tools into department processes
• Identify and execute process and reporting efficiency improvements
• Lead or contribute to large-scale cross-Analytics team projects
• Train, onboard, and develop junior analysts in technical skills, tools, processes, critical thinking, analytical techniques, and business acumen

Casino Analytics Manager – Corporate

General

• Develop and maintain an assigned book of players through direct mail, email, telemarketing, and available technology
• Participate in telephone solicitation and coordinate personalized direct mailings for assigned guests
• Identify cross-sell opportunities based on property and market happenings
• Master existing products/services and stay current on new initiatives, bonus programs, and system changes
• Participate in department and company initiatives to drive sales and revenue
• Teach, mentor, train, and share information with the team
• Build rapport with guests to encourage trial and repeat visitation
• Find new customers based on management-established criteria
• Provide personalized service and support to VIP guests
• Resolve VIP guest issues, service failures, claims, and disputes
• Greet guests at social events and special promotions
• Coordinate transportation and accommodation arrangements for on-property visits and social events
• Communicate programs and services to guests, co-workers, and stakeholders
• Coordinate with Player Support, Caesars Rewards, VIP Leaders, Marketing Technology/IT, vendors, and analytics teams
• Monitor and report daily, weekly, and monthly VIP guest activity, wagering, revenue, win/loss, and generosity levels
• Analyze service delivery systems and identify efficiency and product/service improvements
• Comply with applicable laws, regulations, responsible gaming requirements, and company policies
• Communicate successes and challenges to the direct supervisor

Hospitality Host

• Create, administer, and monitor monthly production schedules and associate workloads
• Establish due dates and monitor progress to ensure deadlines are met
• Supervise direct marketing operations, including offer generation, list compilation, proofing, and stakeholder coordination
• Provide leader approvals under established Direct Marketing processes
• Track team progress and notify the manager of resolution plans when work falls behind
• Monitor, inspect, evaluate, and analyze results; make changes to achieve desired outcomes
• Coordinate workflow during shifts to meet business demands and ensure customer satisfaction
• Ensure daily operational integrity and compliance with regulations, internal controls, policies, and procedures
• Develop team members and ensure completion of required training
• Train and mentor Marketing Campaign Associates I/II
• Create development plans with measurable progress tracking
• Maintain and exceed quality, accuracy, and financial standards
• Build guest relations, respond to guest concerns, and coordinate with other departments
• Identify and mitigate compliance risks
• Promote the company’s Mission, Vision, Values, and compliance culture
• Perform other related duties as assigned

Marketing Campaign Supervisor

Human Resources

• Provide support during collective bargaining negotiations, including proposal development and tracking, costing analysis, communication planning, and implementation activities
• Develop and deliver labor relations training and leadership development programs focused on union awareness, contract administration, grievance handling, positive employee relations, conflict resolution, and labor law compliance
• Review and summarize contract revisions, highlighting key changes, compliance requirements, and operational impacts
• Support enterprise-wide labor relations and labor strategy initiatives aligned with company objectives, operational excellence, and long-term workforce strategies
• Provide strategic consultation and guidance to senior HR and operational leadership regarding labor relations matters, collective bargaining agreement interpretation, workforce issues, union activity, and organizational change initiatives
• Coordinate and implement payroll-related actions, ensuring accuracy, consistency, and compliance
• Oversee analysis and interpretation of labor-related data, financial reports, workforce metrics, and contract provisions to identify trends, risks, and opportunities and provide executive-level recommendations
• Lead cross-functional projects involving labor agreements, operational initiatives, workforce planning, organizational change, and labor cost management
• Advise executive leadership on labor relations trends, strategic risks, and emerging labor issues
• Partner with Human Resources, operational leadership, and external labor organizations/agencies to resolve complex labor relations issues, grievances, arbitrations, disciplinary matters, and contract disputes
• Monitor developments in labor law and labor relations practices and recommend proactive compliance strategies
• Represent the Company in interactions with unions, labor organizations, government agencies, outside counsel, mediators, and arbitrators
• Influence stakeholders including Vice Presidents, Senior Vice Presidents, and General Managers to drive alignment and execution of labor strategies
• Oversee labor relations reporting, contract administration processes, and compliance initiatives across the enterprise

Labor Relations Business Partner

Accountant

• Collaborate with professional and non-professional accounting staff
• Comply with Caesars accounting policies, procedures, and control framework
• Apply US GAAP requirements to daily tasks
• Perform daily, weekly, monthly, and annual accounting processes
• Perform monthly account reconciliations and research and resolve reconciling items
• Prepare monthly deliverables, including roll-forward schedules, financial reporting support schedules, and legal/regulatory reporting
• Perform analytical work under limited supervision using basic accounting principles
• Contribute to a teamwork- and respect-oriented work environment
• Define problems, collect data, establish facts, and draw valid conclusions
• Assist with identifying process improvements and recommending solutions
• Provide feedback to leadership on people, processes, technology, and compliance
• Comply with accounting and capital policies for capital asset transactions and related controls
• Maintain capital projects, review expenditures for proper classification, and prepare invoice accruals
• Perform other job-related duties as requested