Hospitality Host

Caesars Entertainment

. Develop and maintain an assigned book of players through direct mail, email, telemarketing, and available technology .

Posted 9/24/2026full-timeJersey City • New Jersey • United StatesJunior💰 $43,888 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive knowledge of sports betting, teams, and leagues while providing personalized service to VIP guests. Capable of managing sales initiatives, analyzing service delivery systems, and effectively communicating with stakeholders.

Highest-signal resume keywords

Sales ExperienceCustomer Service SkillsSports Betting KnowledgeProject ManagementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesCustomer SupportProject ManagementAnalytical SkillsConsumer Web DevelopmentOnline Gaming KnowledgeDirect Mail CoordinationTelemarketingData MonitoringService Delivery Analysis

Soft Skills

Communication SkillsOrganizational SkillsTeam MentoringRapport BuildingTime Management

Tools & Technologies

Marketing TechnologyAnalytics ToolsOffice Equipment

Certifications & Qualifications

Gaming License

Industry Keywords

Casino MarketingLoyalty MarketingVIP Guest ServicesResponsible GamingSales Initiatives

About the role

Key responsibilities & impact

Develop and maintain an assigned book of players through direct mail, email, telemarketing, and available technology
Participate in telephone solicitation and coordinate personalized direct mailings for assigned guests
Identify cross-sell opportunities based on property and market happenings
Master existing products/services and stay current on new initiatives, bonus programs, and system changes
Participate in department and company initiatives to drive sales and revenue
Teach, mentor, train, and share information with the team
Build rapport with guests to encourage trial and repeat visitation
Find new customers based on management-established criteria
Provide personalized service and support to VIP guests
Resolve VIP guest issues, service failures, claims, and disputes
Greet guests at social events and special promotions
Coordinate transportation and accommodation arrangements for on-property visits and social events
Communicate programs and services to guests, co-workers, and stakeholders
Coordinate with Player Support, Caesars Rewards, VIP Leaders, Marketing Technology/IT, vendors, and analytics teams
Monitor and report daily, weekly, and monthly VIP guest activity, wagering, revenue, win/loss, and generosity levels
Analyze service delivery systems and identify efficiency and product/service improvements
Comply with applicable laws, regulations, responsible gaming requirements, and company policies
Communicate successes and challenges to the direct supervisor

Requirements

What you’ll need

One+ years of experience in sales, casino and/or loyalty marketing with service/support from an online company preferred
High School diploma or equivalent
Strong sales, project management, customer service, and analytical skills a plus
Extensive knowledge of sports betting, sports, teams, players and leagues required
Excellent communication and organization skills are required
Experience in consumer web or game development, including online gaming a plus
Ability to effectively manage time and perform multiple tasks simultaneously
Able to overcome resistance to change and influence people
Able to communicate effectively at all levels of organization and see things through the eyes of the guest
Must be able to obtain gaming license as needed
Must be able to make telephone calls for extended periods (minimum 50+ calls/day)
Must be able to lift up to 15 pounds
Must be able to travel as needed up to 5%
Must have manual dexterity and coordination to operate office equipment
Must be able to work in moderate to loud noise conditions
Must be able to tolerate areas containing secondhand smoke
Must be able to work at a desk for most of the day and use computer monitors and a keyboard
Must occasionally remain on one’s feet for long periods and/or walk long distances

Benefits

Comp & perks

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k)-matching program
Paid Personal Time Off
Paid company holidays