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Payment Operations and Escalation Analyst
Caesars Entertainment. Review and process customer wire requests accurately and within established service levels .
About the role
Key responsibilities & impact- Review and process customer wire requests accurately and within established service levels
- Conduct daily reviews of payment reports and identify exceptions or areas requiring action
- Investigate and resolve payment-related inquiries in a timely, professional, and customer-focused manner
- Perform payment and fraud investigations and escalate findings to the appropriate stakeholders
- Identify, document, and report technical issues impacting payment processing
- Serve as a primary point of contact for Customer Service teams regarding payment-related concerns and escalations
- Partner with internal teams to improve payment processes, efficiency, and customer experience
- Recommend process improvements and support implementation through completion
- Assist with payment-related projects and initiatives that support regulatory, compliance, and operational requirements
- Represent Caesars professionally and positively in interactions with both internal and external stakeholders
Requirements
What you’ll need- 2+ years of experience in payments, fraud prevention, risk operations, or a related field within an e-commerce environment
- Experience in digital gaming, online gambling, financial services, or fintech is a plus
- Advanced proficiency in Microsoft Excel and strong data analysis skills
- Excellent organizational skills with the ability to manage multiple priorities simultaneously
- Strong problem-solving abilities and a proven track record of driving issues through resolution
- Outstanding communication, collaboration, and interpersonal skills
- Ability to work effectively across multiple departments and stakeholders
- Experience working in a highly regulated industry preferred
- Understanding of card-not-present (CNP) payment environments and payment processing workflows
- Flexibility to work evenings, weekends, and holidays as business needs require
Benefits
Comp & perks- Hybrid work arrangement
- Full-time employment