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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication in both English and French. Proficient in using digital tools and ticketing systems to enhance customer relationship management and contribute to process optimization.
Highest-signal resume keywords
Customer Service ExperienceFluent In English And FrenchExcellent Verbal Communication SkillsExperience With Ticketing ToolProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Impeccable Written CommunicationDetail-OrientedEmpatheticDynamic PersonalitySelf-Motivated
Tools & Technologies
Digital ToolsTicketing Tool
Industry Keywords
Customer Relationship ManagementMedia SectorTechnology SectorKPI ManagementContinuous Improvement
About the role
Key responsibilities & impact- Join the Customer Care team and respond to users’ daily inquiries.
- Handle customer requests via email, phone, and social media.
- Ensure high-quality customer relationship management in line with KPIs.
- Contribute to optimizing tools and processes.
- Proactively report pain points and bugs to internal teams.
- Contribute to the continuous improvement of the service and actively propose solutions.
Requirements
What you’ll need- At least 3 years of experience (junior candidates with strong potential are welcome to apply).
- Excellent verbal communication skills.
- Impeccable written communication and spelling.
- Dynamic personality and a humble attitude.
- Patient, empathetic, and detail-oriented.
- Comfortable working in a digital environment and using digital tools.
- Quick learner with strong summarization skills and the ability to adapt easily to new tools and processes.
- Self-motivated, highly personable, and a strong team player.
- Ability to solve problems and propose smart solutions.
- Shares our values of excellence, curiosity, and proactivity.
- Fluent in English and French, both written and spoken.
- Team spirit, commitment, and motivation to contribute to Cafeyn’s growth project.
- Interest in and knowledge of the media and technology sectors.
- Experience in customer service.
- Experience with a ticketing tool such as Zendesk is a plus.
Benefits
Comp & perks- Gym membership contribution.
- Flexible remote-work policy: 2 days in the office and 3 remote days per week; you are always welcome to come in more often if you wish.
- VIP access to the Cafeyn app.
- Health insurance and CIMR pension plan.
- A #congrats Slack channel where we celebrate victories and birthdays, as well as publicly recognize one another.
- All-hands meetings where we share company updates and strategic objectives.
- Events, seminars, team-building activities and off-sites, including sports and team events.