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Caju

Junior Customer Experience Analyst – B2B Support

Caju

. Provide support to users through email and chat, resolving incoming requests .

Posted 11/7/2026full-timeRemote • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and attention to detail in customer support, with a focus on delivering high-quality interactions and prompt resolutions. Possesses excellent communication abilities and organizational skills to thrive in dynamic, high-volume environments.

Highest-signal resume keywords
Customer Support ExperienceAnalytical SkillsWritten And Verbal CommunicationOrganizational SkillsB2B Support Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Attention To DetailProblem-Solving FocusCollaborative MindsetSense Of Ownership
Industry Keywords
High-Volume EnvironmentsEmail SupportChat Support

About the role

Key responsibilities & impact
  • Provide support to users through email and chat, resolving incoming requests
  • Deliver the best possible support experience, focusing on prompt resolutions, clear communication, and high-quality interactions
  • Work as part of a high-performing team focused on results and support excellence
  • Identify patterns in issues, bugs, or improvement opportunities and report them to leadership in a structured manner

Requirements

What you’ll need
  • Previous experience providing customer support via chat and email, preferably in high-volume environments involving multiple screens
  • Strong analytical skills and attention to detail for investigating issues and handling more complex cases
  • Excellent written and verbal communication skills, with the ability to work with different customer profiles
  • Strong organizational and prioritization skills in dynamic environments
  • Collaborative mindset, sense of ownership, and a problem-solving focus
  • Preferred: experience in B2B support

Benefits

Comp & perks
  • Caju benefits card covering meals, food, mobility, health, home office, culture, and education
  • Health insurance with no copay (Unimed, SulAmérica, or Alice)
  • Zenklub, providing online sessions with therapists and coaches
  • Wellhub
  • Rosetta Stone partnership for language learning
  • Recharge Day (day off)
  • Conexa Saúde, providing online medical consultations
  • Childcare assistance
  • Alura partnership
  • Remote work within Brazil
  • Work equipment provided
  • Career growth opportunities