Caju

Technical Recruiter

• Lead end-to-end recruitment processes autonomously, from profile alignment through offer negotiation
• Manage multiple recruitment projects in parallel, ensuring deadlines and a positive experience for hiring managers and candidates
• Act as a trusted advisor by challenging biases, presenting market data, and developing tailored attraction strategies
• Use proactive sourcing strategies (LinkedIn Recruiter, GitHub, etc.) to identify and engage passive talent, especially for critical roles
• Monitor recruitment KPIs and propose data-driven action plans to improve sourcing efficiency
• Strengthen diversity in shortlists by ensuring inclusive and diverse hiring processes
• Manage the Gupy ATS platform, ensuring data integrity and the correct progression of candidates through each stage
• Lead cross-functional HR initiatives, including the implementation of new tools, the use of AI in recruitment, and continuous improvement projects
• Join the Talent Acquisition team, supporting engineering profiles in a dynamic environment

Mid-Level Technical Recruiter

Analyst

• Map current processes across the Platform, CX, Recurring, and Seasonal pillars, including volumes, SLAs, bottlenecks, and owners
• Redesign processes to reduce manual effort and ensure SLA consistency
• Consolidate and maintain the Back Office service catalog
• Identify, prioritize, and implement or enable automations using RPA, generative AI, and integrations
• Connect Back Office business needs to internal or market-based technical solutions
• Build and maintain dashboards tracking volumes, SLAs, and team capacity
• Apply prioritization based on impact, effort, and risk
• Measure results before and after process changes
• Lead the mapping and gradual migration of Integrations, Benchmarking, Custom Categories, and VT Operations to the Back Office
• Work with Product and CX to identify manual demands that could become part of the product backlog
• Present data-driven process, automation, and headcount proposals to leadership
• Support process and prioritization decisions for the operations team without taking on recurring day-to-day operations

Senior Process and Automation Analyst

Customer Success Manager

• Manage a portfolio of mid-touch customers, conducting personalized and strategic interactions with existing clients
• Lead regular executive meetings with consultative and solution-oriented discussions, identifying risks and opportunities related to customer expansion, retention, and satisfaction
• Monitor customer health metrics, ensuring proactive account management and prioritization
• Manage assigned cases, maintaining control of the funnel, prioritizing requests, and tracking progress and next steps
• Be accountable for achieving retention and revenue expansion targets, providing updates during forecast cycles and presenting results to leadership
• Keep the CRM up to date, ensuring an accurate record of each account’s history and status
• Anticipate churn signals and contribute to negotiations and retention plans, collaborating with internal teams to resolve critical roadblocks
• Lead expansion negotiations (upselling and cross-selling) and contract renegotiations, including terms and pricing
• Use Artificial Intelligence tools in day-to-day Customer Success activities to improve productivity and identify risks and opportunities
• Stay up to date on trends in the HR and corporate benefits markets
• Represent the voice of the customer in internal forums and lead initiatives with Product, Services, Support, and Sales
• Propose and contribute to process improvements throughout the customer lifecycle

Mid-Level Technical Recruiter

Senior Process and Automation Analyst

Mid-Level Customer Success Analyst