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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success management, focusing on customer retention, revenue expansion, and strategic account management. Proficient in utilizing Artificial Intelligence tools to enhance productivity and drive customer satisfaction.
Highest-signal resume keywords
Customer Success ManagementContract NegotiationsAccount ManagementData AnalysisCRM Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer RetentionRevenue ExpansionPortfolio ManagementMetrics InterpretationProcess Improvement
Soft Skills
Excellent CommunicationOrganizational SkillsAttention to DetailEmpathyFlexibility
Tools & Technologies
Artificial Intelligence ToolsCRM Software
Industry Keywords
HR TrendsCorporate BenefitsCustomer Health MetricsStakeholder Engagement
About the role
Key responsibilities & impact- Manage a portfolio of mid-touch customers, conducting personalized and strategic interactions with existing clients
- Lead regular executive meetings with consultative and solution-oriented discussions, identifying risks and opportunities related to customer expansion, retention, and satisfaction
- Monitor customer health metrics, ensuring proactive account management and prioritization
- Manage assigned cases, maintaining control of the funnel, prioritizing requests, and tracking progress and next steps
- Be accountable for achieving retention and revenue expansion targets, providing updates during forecast cycles and presenting results to leadership
- Keep the CRM up to date, ensuring an accurate record of each account’s history and status
- Anticipate churn signals and contribute to negotiations and retention plans, collaborating with internal teams to resolve critical roadblocks
- Lead expansion negotiations (upselling and cross-selling) and contract renegotiations, including terms and pricing
- Use Artificial Intelligence tools in day-to-day Customer Success activities to improve productivity and identify risks and opportunities
- Stay up to date on trends in the HR and corporate benefits markets
- Represent the voice of the customer in internal forums and lead initiatives with Product, Services, Support, and Sales
- Propose and contribute to process improvements throughout the customer lifecycle
Requirements
What you’ll need- Customer focus: passion for understanding customer needs, exceeding expectations, and ensuring customer success
- Strong organizational skills to prioritize requests and maintain consistent execution
- Attention to detail, ensuring high-quality deliverables
- Excellent communication, active listening, and empathy to build strong relationships
- Flexibility and adaptability to work in a dynamic environment
- Ability to lead strategic meetings with stakeholders at different levels
- Analytical skills to interpret metrics and prioritize based on data
- Previous experience in Customer Success, managing a high-volume portfolio
- Previous experience in commercial and contract negotiations
- Willingness to travel and attend in-person internal, customer, and partner meetings as needed
- Based in São Paulo (city) or the metropolitan area
- Availability to attend in-person team events and customer visits
Benefits
Comp & perks- Caju Card, offering greater flexibility in how you use your benefits (Meals, Food, Mobility, Health, Home Office, Culture, and Education)
- Health insurance with no co-payments (Unimed, SulAmérica, or Alice)
- Zenklub, with online appointments with therapists and coaches to support your mental health
- Wellhub
- Support for language learning through our partnership with Rosetta Stone
- Recharge Day – paid day off
- Conexa Saúde – online medical consultations
- Childcare assistance
- Partnership with Alura
- Remote work, allowing you to work from anywhere in Brazil
- Work equipment
- Many opportunities for career growth