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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing license lifecycles, providing first-level support, and performing basic Salesforce configurations. Strong organizational and communication skills are essential for documenting processes and supporting tool training.
Highest-signal resume keywords
License Lifecycle ManagementSalesforce ConfigurationSpreadsheet ProficiencyOrganizational SkillsWritten Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesforceSQLBusiness AdministrationInformation SystemsSpreadsheetsNo-Code AutomationBI ToolsDocumentationTool ConfigurationTest Result Maintenance
Soft Skills
Strong Organizational SkillsDisciplineCuriosityEffective DocumentationCommunication Skills
Tools & Technologies
ExcelGoogle SheetsN8nZapierMake
Industry Keywords
Customer SuccessTool TrainingAdoption ReportsTech Stack InventoryOperations Team Support
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Support the license lifecycle by carrying out biweekly activations and deactivations and monitoring automatic renewals
- Provide first-level (L1) support for tools by managing access, answering questions, logging requests, and escalating issues when necessary
- Attend meetings with the tools’ Customer Success teams and document product updates and best practices
- Support monthly adoption reports by team and manager, comparing actual usage with active licenses
- Keep the tech stack inventory up to date, including costs, purchased licenses, active licenses, actual usage, and renewal status
- Perform simple Salesforce configurations under supervision, including fields, picklists, reports, and dashboards
- Support testing of changes across the sandbox → staging → production workflow, maintaining records of test results
- Document tool configurations and processes
- Support tool training, onboarding, and refresher sessions, and prepare supporting materials
- Receive requests from the operations team and log them in the team backlog
Requirements
What you’ll need- Currently pursuing a degree in Business Administration, Engineering, Information Systems, or a related field, with expected graduation in 2028 or later
- Availability to work 6 hours per day
- Strong organizational skills and discipline with recurring routines
- Basic to intermediate proficiency in spreadsheets (Excel/Google Sheets)
- Curiosity about systems: enjoys understanding how a tool works under the hood and exploring its configurations
- Strong written communication skills
- Ability to document work effectively
- Preferred: prior exposure to Salesforce, including through Trailhead
- Preferred: familiarity with SQL or BI tools
- Preferred: interest in no-code automation (n8n, Zapier, Make)
- Preferred: English proficiency for reading technical documentation
Benefits
Comp & perks- Collaborative and fun work environment
- Continuous learning opportunities
- Applications from Black people, women, Indigenous people, LGBTQIA+ individuals, and other underrepresented groups are especially welcome
- Remote work
