Senior Process and Automation Analyst

Caju

. Map current processes across the Platform, CX, Recurring, and Seasonal pillars, including volumes, SLAs, bottlenecks, and owners .

Posted 9/24/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process mapping, redesign, and automation, with a strong focus on leveraging RPA and generative AI to enhance operational efficiency. Proficient in building BI dashboards and utilizing advanced Excel, Google Sheets, and SQL for data-driven decision-making.

Highest-signal resume keywords

Process MappingAutomation ImplementationAdvanced Excel SkillsSQL ProficiencyBI Dashboard Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingProcess RedesignAutomationBPMNFlowchartsSOPsSQLAdvanced ExcelBI DashboardsAPI Integrations

Soft Skills

Critical ThinkingBusiness AcumenExecutive CommunicationCross-Functional CollaborationAutonomy

Tools & Technologies

RPAGenerative AIN8n

Industry Keywords

Customer SupportBack OfficeHR OperationsHR Tech

Tech Stack

Tools & technologies

RPASQL

About the role

Key responsibilities & impact

Map current processes across the Platform, CX, Recurring, and Seasonal pillars, including volumes, SLAs, bottlenecks, and owners
Redesign processes to reduce manual effort and ensure SLA consistency
Consolidate and maintain the Back Office service catalog
Identify, prioritize, and implement or enable automations using RPA, generative AI, and integrations
Connect Back Office business needs to internal or market-based technical solutions
Build and maintain dashboards tracking volumes, SLAs, and team capacity
Apply prioritization based on impact, effort, and risk
Measure results before and after process changes
Lead the mapping and gradual migration of Integrations, Benchmarking, Custom Categories, and VT Operations to the Back Office
Work with Product and CX to identify manual demands that could become part of the product backlog
Present data-driven process, automation, and headcount proposals to leadership
Support process and prioritization decisions for the operations team without taking on recurring day-to-day operations

Requirements

What you’ll need

Experience as a Business Analyst, Business Development professional, Process Analyst, RevOps/BizOps professional, Strategy or Operations specialist, or consultant
Track record of process mapping, redesign, or automation
Experience in Customer Support/Back Office, benefits or HR operations, or HR tech companies is a plus
Process mapping and documentation (BPMN, flowcharts, SOPs)
Advanced Excel/Google Sheets and SQL skills
Experience building BI dashboards and reports
Practical use of automation and AI tools, such as n8n, RPA, generative AI, and API integrations
Ability to structure proposals and prioritization cases based on impact, effort, and risk
Critical thinking and business acumen
Autonomy to research, propose, and advocate for changes with leadership
Executive communication skills
Cross-functional collaboration
Comfort with ambiguity and with working in a developing function
Reside in São Paulo city or the metropolitan area
Availability to attend team events and client visits in person

Benefits

Comp & perks

Caju card with Meal, Food, Mobility, Health, Home Office, Culture, and Education benefits
Health insurance with no copay (Unimed, SulAmérica, or Alice)
Zenklub, offering online appointments with therapists and coaches
Wellhub
Partnership with Rosetta Stone for language learning
Recharge Day (day off)
Conexa Saúde with online medical consultations
Childcare assistance
Partnership with Alura
Remote work within Brazil
Work equipment
Growth opportunities
In-person attendance at team events and client visits