Cala Health

Therapist

• Provide operational support to the Therapy Access organization
• Contact patients and healthcare providers for documentation
• Verify active health insurance coverage by phone with payor representatives
• Use payor websites such as Availity and NaviNet to verify eligibility and submit prior authorizations
• Document all interactions and calls in the CRM system according to Quality Assurance, Regulatory and HIPAA guidelines
• Collaborate with Sales Support Representatives to transfer benefit verification and authorization data accurately and efficiently
• Enter new patient referrals into the CRM
• Contact new patient referrals for insurance confirmation
• Provide telephone and department support as needed
• Perform other related clerical duties as assigned
• Reports to the Associate Director, Therapy Access

Therapy Access Specialist – Contractor