Customer Success Specialist

Cala Health

. Establish and maintain superior relationships with patients .

Posted 10/23/2026contractRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and product knowledge within the medical device sector, while effectively advocating for patient needs and collaborating with internal teams to enhance customer experiences.

Highest-signal resume keywords

Bachelor's Degree3+ Years Medical Device ExperienceCustomer Relationship Management (CRM) ProficiencyExcellent Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Outstanding Customer FocusInterpersonal SkillsRelationship Building

Industry Keywords

Medical DeviceHealthcarePatient AdvocacyProduct TrainingClinical Studies

About the role

Key responsibilities & impact

Establish and maintain superior relationships with patients
Act as a knowledgeable company representative when interacting with potential patients/customers and existing, new and potential clinicians
Develop and maintain superior knowledge of company products and their use
Maintain awareness of internal activities and developments in clinical studies, product development, quality, operations and sales
Provide product support to patients, study participants, clinicians and staff
Accurately and promptly document required interactions and escalate cases as required
Provide product training to patients and study participants
Act as a subject matter expert and training resource for internal customers and the Customer Care team
Educate customers about product features and benefits
Act as a patient advocate, voice of the customer and resource for internal customers requiring patient feedback
Support new and emerging business models
Collaborate with marketing, product development and sales to develop and refine messaging
Support Territory Managers as needed

Requirements

What you’ll need

Bachelor’s degree or higher required
3+ years medical device experience or healthcare experience including direct customer interaction
Demonstrated track record of outstanding customer focus
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
Proficiency with customer relationship management (CRM) software and other relevant tools
Proven problem-solving skills
Applicants must be authorized to work in the United States on a full-time basis, or eligible for work authorization through a sponsorship path that Cala Health is able to support

Benefits

Comp & perks

Tools, training and mentoring to succeed
Remote work arrangement