Therapy Access Specialist

Cala Health

. Serve as the main point of contact for new patients throughout the sales process to obtain Cala Health products and services .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical insurance processes, reimbursement, and revenue cycle management while effectively educating patients about healthcare products and services. Proven ability to build relationships with cross-functional teams and external partners to facilitate sales and support patient needs.

Highest-signal resume keywords

Medical Insurance ExperienceReimbursement And Revenue Cycle ManagementKnowledge Of Managed Care IndustrySalesforce ProficiencyEffective Problem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Reimbursement ProcessDocumentation ReviewInsurance Benefits InvestigationPrior-Authorization DocumentationSales Order ProcessingClaim-Submission PreparationAttention To DetailMicrosoft Word ProficiencyMicrosoft Excel ProficiencyDurable Medical Equipment Knowledge

Soft Skills

Relationship BuildingCollaborative TeamworkEffective CommunicationProblem-SolvingPrioritization

Tools & Technologies

CRM SystemSalesforce

Industry Keywords

Durable Medical EquipmentGovernment PayersGood Manufacturing PracticesFDA RegulationsHIPAA Guidelines

About the role

Key responsibilities & impact

Serve as the main point of contact for new patients throughout the sales process to obtain Cala Health products and services
Guide new patients through the sales and healthcare reimbursement process
Develop and maintain knowledge of company products and their use
Educate potential patients about Cala Health devices and therapy benefits and features
Partner with field sales representatives to coordinate the sales process and support shipment
Contact physicians and clinicians to collect documentation and identify medical necessity requirements
Investigate insurance benefits and coverage eligibility
Review clinical records to determine medical necessity eligibility
Identify provider restrictions, co-pays, deductibles, and other patient cost-share responsibilities; communicate outcomes and collect payments
Secure prior-authorization documentation and seek authorizations when required
Take inbound calls from new patients regarding order status
Work with Veteran Administration facilities to promote and process Cala Health devices and therapy
Update and maintain databases for sales order processing and claim-submission preparation
Document interactions and calls in the CRM system according to Quality Assurance, Regulatory, and HIPAA guidelines
Support company goals, policies, procedures, Good Manufacturing Practices, and FDA regulations
Report to the Associate Director, Therapy Access; no direct reports
Perform additional duties as assigned
Work varying shifts based on business needs

Requirements

What you’ll need

High school diploma or equivalent required
Bachelor’s degree is strongly preferred
3-5 years of medical insurance experience, preferably at a medical device company
Knowledge of managed care industry including government payers
Understanding of healthcare plans and benefits related to durable medical equipment
Ability to build and maintain strong relationships with cross-functional teams and external partners
Proficient in aspects of reimbursement and revenue cycle management
Ability to work collaboratively in a team structure and responsibly delegate next steps to appropriate team members
Effective problem-solving abilities, attention to detail and ability to prioritize
Proficiency in Microsoft Word and Excel
Experience using Salesforce is preferred but not required
Applicants must be authorized to work in the United States on a full-time basis, or eligible for work authorization through a sponsorship path that Cala Health is able to support
Ability to sit or stand at a desk for extended periods of time
Ability to stand, sit, talk, hear, reach, and use hands and fingers to operate a computer, telephone, and keyboard
Close vision ability due to computer work

Benefits

Comp & perks

All employees receive the tools, training and mentoring they need to succeed
Ability to travel as required for training