Application Specialist II – Service

Calderys

. Promote the use of HarbisonWalker International refractory products .

Posted 10/12/2026full-timePittsburgh • Pennsylvania • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in refractory products, installation methods, and customer applications, along with strong analytical and project management skills. Proficient in providing technical support and training while effectively communicating across all organizational levels.

Highest-signal resume keywords

Refractory Application ExperienceTechnical Support ProficiencyProject Management SkillsAdvanced Excel ExpertiseExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Refractory Products KnowledgeInstallation MethodsConstruction SkillsAnalytical SkillsStrategic ThinkingBusiness Problem SolvingMicrosoft Office Suite ProficiencyPowerPoint ExpertiseCustomer QuotationsFailure Analysis

Soft Skills

Team CollaborationPresentation PlanningEffective Communication

Industry Keywords

Engineering DegreeCeramicsMetallurgyChemical EngineeringMaterials ScienceOperational Data AnalysisTrial ReportsCustomer TrainingField Equipment TroubleshootingDomestic and International Travel

About the role

Key responsibilities & impact

Promote the use of HarbisonWalker International refractory products
Support product marketing, product selection and use, and sales activities
Work with the engineering team to solve problems and provide solutions to internal and external customers
Provide technical support for customer assistance, customer quotations, internal and external training, complaint investigation, failure analysis, and research and development activities
Analyze application needs and propose, alter, or refine lining designs and installation methods
Offer strategic customer sales and technical support
Prepare detailed trial reports
Collect operational data to determine the correct quality of refractory products
Observe trials from installation through postmortem
Install and troubleshoot equipment in the field and train customers and HWI employees

Requirements

What you’ll need

B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field preferred, or in place of a degree, six plus (6+) years of relevant experience
Requires two (2) – four (4) years of experience in refractory application
Requires knowledge of refractory products, installation methods, construction skills and customer applications
Requires computer operation skills including proficiency in Microsoft Office Suite and advanced Excel and PowerPoint expertise
Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization
Requires the ability to work effectively in a team environment
Requires strong analytical, strategic thinking and business problem solving skills
Requires project management skills and the ability to coordinate multi-department projects
Requires ability to travel approximately 35%, primarily domestic with occasional international travel
Requires ability to meet stated physical and environmental requirements, including lifting up to 50 pounds