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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Key Account Management within a SaaS environment, with a strong focus on customer satisfaction, relationship management, and effective communication. Proficient in identifying upselling opportunities and collaborating with cross-functional teams to enhance service quality.
Highest-signal resume keywords
Customer Success ManagementKey Account ManagementFluent GermanBusiness-Fluent EnglishSaaS Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project LeadershipNeeds AnalysisSoftware DemonstrationsCross-SellingUpselling
Soft Skills
Excellent Communication SkillsStrong Organizational SkillsProblem-SolvingIndependent WorkSolution-Oriented Approach
Tools & Technologies
SlackLinkedInMonday.comConfluenceLoomChatGPTMicrosoft TeamsMacOSFreshdesk
Industry Keywords
Customer SatisfactionCustomer RetentionConsultingIT ConsultingBusiness Development
Tech Stack
Tools & technologiesMacOSGo
About the role
Key responsibilities & impact- Full ownership of customer accounts, from consulting and setup through to go-live
- Project leadership for Calenso enterprise customers
- Maintaining and expanding existing customer relationships
- Identifying cross-selling and upselling opportunities
- Ensuring high customer satisfaction and retention
- Regular communication with existing customers to identify their needs
- Advising customers on new products and services
- Collaborating with the Support team to ensure a high level of service quality
- Handling support requests and conducting comprehensive needs analyses
- Conducting software demonstrations for prospects and during go-live
- Working closely with the Marketing and Sales teams (Growth team)
- Contributing to the scaling, implementation, and internationalization of the appointment-booking software
Requirements
What you’ll need- 3–5 years of experience in Customer Success, Key Account Management, IT Consulting, and/or Business Development, ideally in a SaaS environment
- Fluent spoken and written German
- Business-fluent English
- Understanding of Swiss German is essential
- Structured, solution-oriented approach to work
- Ability to solve complex problems effectively
- Excellent communication skills
- Strong organizational skills
- Ability to work independently
- Basic experience with browsers, Slack, LinkedIn, Monday.com, Confluence, Loom, ChatGPT, Microsoft Teams, macOS, and Freshdesk is an advantage
Benefits
Comp & perks- 5 weeks of vacation
- Fair compensation
- Free coffee and snacks
- Netflix
- Amazon Prime
- Spotify
- Startup events
- Weekly after-work drinks
- Healthy lunches from David’s Fitness Food
- Flexible working hours
- Positive work environment with opportunities for personal development
- Regular employee events
- Independent, exciting, and responsible work
- Dynamic, flexible, and international team