Calenso

Customer Success Manager

• Full ownership of customer accounts, from consulting and setup through to go-live
• Project leadership for Calenso enterprise customers
• Maintaining and expanding existing customer relationships
• Identifying cross-selling and upselling opportunities
• Ensuring high customer satisfaction and retention
• Regular communication with existing customers to identify their needs
• Advising customers on new products and services
• Collaborating with the Support team to ensure a high level of service quality
• Handling support requests and conducting comprehensive needs analyses
• Conducting software demonstrations for prospects and during go-live
• Working closely with the Marketing and Sales teams (Growth team)
• Contributing to the scaling, implementation, and internationalization of the appointment-booking software

Customer Success Manager – SaaS