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Physician Liaison
Calgary West Central Primary Care Network. Promote, facilitate, and enhance CWC PCN programs and services through regular visits to physician offices and interaction with physicians and clinic staff .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building relationships with physicians and clinic staff while promoting healthcare programs and services. Proficient in managing physician information requests and facilitating program evaluations within the healthcare industry.
Highest-signal resume keywords
Bachelor's Degree In HealthcareExperience Working Directly With PhysiciansProficiency In Microsoft Office SuiteExperience With HubSpotFamiliarity With Electronic Medical Records
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program EvaluationOccupational Health And Safety AssessmentsSales And Marketing ExperienceAccount ManagementCustomer Service Experience
Soft Skills
Relationship BuildingProblem SolvingCommunicationNetworkingStakeholder Trust
Tools & Technologies
CRM ToolMicrosoft Office SuiteSharePointHubSpot
Certifications & Qualifications
Clear Criminal Background Check
Industry Keywords
Primary CareHealthcare IndustryPatient's Medical Home ModelPhysician Organization PrioritiesPolitical Environment
About the role
Key responsibilities & impact- Promote, facilitate, and enhance CWC PCN programs and services through regular visits to physician offices and interaction with physicians and clinic staff
- Build relationships and generate awareness regarding PCN programs and the Patient’s Medical Home model
- Collaborate with the communications team to generate physician interest in PCN programs and services
- Manage physician information requests and respond in a timely manner
- Facilitate gathering and analysis of program evaluation data
- Facilitate physician participation in CWC PCN events and programs
- Attend events to build relationships, network, and strengthen stakeholder trust
- Resolve physician or clinic staff complaints by investigating problems, developing and revisiting solutions, preparing reports, and making recommendations to management
- Research provincial initiatives and physician organization priorities to maintain knowledge of the political environment and primary care landscape
- Perform Occupational Health and Safety assessments with clinics
- Identify prospective physician members and provide an initial overview of programs and services
- Assist physicians with the application process and ensure application accuracy and completeness
- Provide in-depth orientation for new members after membership approval
- Use the CRM tool to capture physician feedback
- Provide feedback to management and leadership
- Lead projects within the Member Services & Engagement team as required
Requirements
What you’ll need- Bachelor’s degree in healthcare, social science, or a related area is required
- Minimum of one year of experience working directly with physicians is required
- Minimum of three years’ experience in the healthcare industry is an asset
- Minimum of one year of experience with primary care is an asset
- Previous sales and marketing experience is an asset
- Experience as an account manager or customer service representative, ideally in a health care organization, is an asset
- Experience promoting services to professionals and implementing processes to increase organizational efficiency is an asset
- Proficiency in Microsoft Office Suite and SharePoint is required
- Experience with HubSpot is an asset
- Familiarity with Electronic Medical Records (EMR) is an asset
- Clear criminal background check required before starting
- Must be located within the Calgary Zone or surrounding area
Benefits
Comp & perks- Employer-paid premiums for health and dental benefits
- Health spending/wellness account
- Eligibility to contribute to group RRSP plan
- Employer RRSP match
- Flexible working options
- Generous vacation and personal time off allowances
- Education days
- Professional development opportunities
- Physically, emotionally, and psychologically safe work environment
- Supportive and respectful work environment
- Accommodations available during the selection process