Customer Service Representative

Caliber Collision

. Greet and provide extraordinary customer service to internal and external customers .

Posted 10/23/2026full-timeCerritos • California • United StatesJunior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills, effectively communicating with internal and external customers while managing competing priorities in a fast-paced environment. Proficient in navigating multiple software systems to support operational efficiency and customer satisfaction.

Highest-signal resume keywords

Customer ServiceEffective Communication SkillsMicrosoft Office SuiteCollaborative EnvironmentFast-Paced Adaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Personable ServiceFriendly InteractionAdaptabilityPrioritization

Industry Keywords

Customer Facing EnvironmentInsurance Partner RequirementsAuthorization ProcessesBilling ProcessesLoad Level Processes

About the role

Key responsibilities & impact

Greet and provide extraordinary customer service to internal and external customers
Monitor work volume scheduled for the center and recommend load level requests when necessary
Coordinate Rental Car/Tow companies to provide one-stop service to all customers
Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
Restore the rhythm of customers' lives by helping get them back on the road safely

Requirements

What you’ll need

1+ years of experience within a customer facing environment
Effective verbal and written communication skills
Ability to navigate multiple software systems, i.e., Microsoft Office Suite
Work through competing priorities and adapt easily to a fast-paced environment
Ability to provide personable, friendly customer service to internal and external customers
Ability to work in a collaborative environment
Must be eligible to work in the U.S. with no restrictions

Benefits

Comp & perks

Benefits from day one: Immediately eligible for medical, dental and vision
Industry Comparable Pay – Paid weekly and eligible for overtime
Paid Vacation & Holidays – Begin accruing day 1
Career growth opportunities – We promote from within!
A career for life - You’ll gain hands-on experience within a production shop
Consistent career training on leadership skills and new technologies