Field Quality Technical Coach

Caliber Collision

. Perform and/or oversee specialized vehicle repairs and restorations using original manufacturer parts and OEM specifications .

Posted 10/2/2026full-timeUnited StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive hands-on experience in Non-Structural and Structural vehicle repairs, with a strong understanding of OEM repair procedures and specifications. Proficient in using collision repair equipment and diagnostic instruments, while effectively mentoring and training technicians to uphold quality standards.

Highest-signal resume keywords

I-CAR Structural Platinum CertificationCollision Repair Equipment ProficiencyOEM Repair Procedures KnowledgeCCC One and Alldata FamiliarityEffective Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Non-Structural Technician ExperienceStructural Technician ExperienceCollision Repair Equipment ProficiencyDiagnostic Instruments ProficiencyOEM Specifications KnowledgeRepair Completion ReportingQuality Standards MentoringProcess Improvement PlanningPerformance Indicator MonitoringContinuing Education Maintenance

Soft Skills

Effective CommunicationOrganization SkillsMulti-Tasking SkillsTime ManagementCustomer Service Orientation

Tools & Technologies

CCC OneEstimating SystemsAlldataExcelPowerPointWord

Certifications & Qualifications

I-CAR Structural Platinum Certification

Industry Keywords

OEM ComplianceVehicle RestorationRepair ProceduresQuality StandardsFacility Inspections

About the role

Key responsibilities & impact

Perform and/or oversee specialized vehicle repairs and restorations using original manufacturer parts and OEM specifications
Ensure vehicles are restored to original condition while maintaining safety, quality, and manufacturer compliance
Oversee OE-enrolled Centers for program compliance
Mentor repair technicians, estimators, and management on Caliber quality standards and OEM specifications
Use third-party software to file repair-completion reports
Follow up with center teammates regarding repairs in person or through conference calls
Recommend and coordinate training based on quality reviews
Partner with executive team and field leadership
Complete facility inspections and submit reports with photos of shops, tools, equipment, and materials
Recommend repair or replacement of tools, equipment, and materials
Review reports with Center and Operations Leadership for accountability and management of parts, systems/processes, equipment, and training verification
Monitor performance indicators and certification eligibility
Create actionable plans to improve processes and procedures, including success metrics and deliverables
Align business strategy, goals, and objectives with center objectives
Optimize center performance across the company
Facilitate with the OE Certification Team to verify equipment, tools, and training needs
Travel up to 30%

Requirements

What you’ll need

Must be at least 18 years of age
High school diploma or GED equivalent
Minimum of 10 years of hands-on experience as a Non-Structural and Structural technician
Proficiency in using collision repair equipment and diagnostic instruments
Must have a valid driver’s license and be eligible for coverage under the company insurance policy
Maintain or acquire I-CAR Structural Platinum certification
Basic working knowledge of CCC One, Estimating Systems and Alldata
Basic computer skills and a working knowledge of Excel, PowerPoint, and Word
In-depth knowledge of OEM repair procedures and specifications
Maintain a minimum standard of continuing education annually to stay abreast of industry and coaching best practices
Ability to effectively communicate with others, verbal and written
Ability to read and understand instructions, written estimates and work orders
Organization and multi-tasking skills, good time management and ability to adapt easily to changing, fast-paced environments
Ability to understand workflows and navigate and submit reports using a laptop and/or other electronic device
Personable, friendly demeanor with “World Class” customer service approach with internal and external customers
Well-groomed, professional appearance
Must be eligible to work in the U.S. with no restrictions