IT Support – Operations Specialist

Calibre CPA Group, PLLC

. Serve as the primary technical support contact for onsite and remote employees .

Posted 9/15/2026full-timeBethesda • Maryland • United StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and systems administration, with a strong focus on Microsoft Windows and Microsoft 365 environments. Capable of managing user accounts, troubleshooting hardware and software issues, and delivering effective technology training and documentation.

Highest-signal resume keywords

Technical SupportMicrosoft Windows AdministrationMicrosoft 365 SupportCustomer Service SkillsNetwork Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSystems AdministrationTroubleshootingUser Account ManagementEndpoint ManagementSoftware DeploymentHardware InstallationNetwork TechnologiesMFASSO

Soft Skills

Communication SkillsProblem-Solving SkillsCustomer Service

Tools & Technologies

Microsoft OfficeActive DirectoryAzureExchange OnlineTeamsSharePointOneDriveCCH ProSystem fx EngagementQuickBooksEndpoint Protection

Certifications & Qualifications

Microsoft CertificationCompTIA Certification

Industry Keywords

Information TechnologyComputer ScienceTechnical SupportCybersecurityDisaster RecoveryBusiness ContinuityProfessional Services

Tech Stack

Tools & technologies

AzureCyber Security

About the role

Key responsibilities & impact

Serve as the primary technical support contact for onsite and remote employees
Troubleshoot access, authentication, MFA, SSO, VPN, remote access, connectivity, hardware, software, printers, scanners, mobile devices, peripherals, conference room technology, audiovisual equipment, and Teams meetings
Diagnose and resolve issues involving Microsoft Windows, Microsoft 365, firm software, and business systems
Coordinate with third-party vendors and service providers and manage escalations through resolution
Install, configure, maintain, and troubleshoot hardware and software
Maintain support records, document standard operating procedures, and maintain the public IT knowledge base
Administer user accounts and permissions in Active Directory, Microsoft 365, Azure, and firm applications
Support Exchange Online, Teams, SharePoint, OneDrive, user access, and licensing
Support software deployments, hardware installations, upgrades, patch management, endpoint support, inventory, and asset tracking
Coordinate technology onboarding and offboarding, including equipment, account provisioning, licensing, access changes, recovery, and termination of access
Conduct technology orientation and training for employees
Develop user guides, training materials, and knowledge base documentation
Support software implementations, technology rollouts, and employee communications
Assist with technology projects, office technology initiatives, equipment deployments, and upgrades across multiple locations
Participate in testing, documentation, and implementation of new systems
Recommend improvements to efficiency, security, and employee technology experience
Support cybersecurity controls, endpoint protection, MFA, access management, security awareness, vulnerability remediation, compliance, disaster recovery, and business continuity activities
Travel between Calibre office locations for support, training, and technology deployments as required

Requirements

What you’ll need

Associate's degree or equivalent experience in Information Technology, Computer Science, or a related field
3–5 years of proven experience providing technical support and systems administration
Experience supporting Microsoft Windows and Microsoft 365 environments
Strong knowledge of Microsoft Office applications, particularly Outlook, Excel, Word, and Teams
Experience supporting remote users and multiple office locations
Understanding of networking technologies and principles
Experience troubleshooting network printers, scanners, and endpoint devices
Strong customer service, communication, and problem-solving skills
Must have valid work authorization for employment in the United States
Valid U.S. Driver's License required
Ability to lift and carry technology equipment weighing up to 40 pounds
Preferred: Bachelor's degree in Information Technology, Computer Science, or a related field
Preferred: Experience supporting accounting or professional services firms
Preferred: Experience with CCH ProSystem fx Engagement, CCH Axcess, QuickBooks, or similar business applications
Preferred: Experience developing training materials and delivering employee technology training
Preferred: Microsoft, CompTIA, or other industry certifications
Preferred: Experience with Microsoft Azure and endpoint management solutions

Benefits

Comp & perks

Full-time, permanent employment
Equal Opportunity Employer
Reasonable accommodations for qualified individuals with disabilities